FAQs

As a Hub Manager what are my legal requirements when selling online?

We work as close as we can with Trading Standards and they have produced an excellent site which we fully support, which will explain clearly your legal requirements.  You can find it HERE.  We work to keep Fake Goods and intercept non manufactured parts/appliances in Appliance Repair Sales and Services. No other online reuse sales platform commits to and evidences the home safety standard we operate.

Why should I use a Hub to purchase a used Electrical Appliance?

EEESafe Hubs are the only accountable on line advertising site to operate a Competent Appliance Repairer Scheme as well as the only digital advertising source who also intercept known Electrical Appliance Fire risks.  Hubs are audited annually to ensure that these records are kept and rules are strictly enforced.   It’s worth noting that Business Listings in the Community Hub also have evidenced annually that they have adequate insurance cover, which is also an evidence requirement.

Where can I find out more about the National Appliance Safety Register?

We have a short online presentation you may wish to view.  Click HERE Please note that we do not attempt to sell you anything else and your data will not be sold to any third parties.  This is only an Opt In system.

What is the National Appliance Safety Register?

This is an independent National Register of where large kitchen appliances are located.  When a property registers, we check that your existing appliances are not already subject to a product Recall.  We’ll keep on watching should new Recalls arise. There have been 4 this year and even new products become Recalls.  The service is free and you can register HERE. If you’re not too troubled about having a Product Recall, perhaps you’d better take a look at The Black Museum

Why does a Hub need to be audited?

Amongst a few key elements, we need to ensure that you have kept evidence that all your Listed Businesses have proven up to date insurances.  Your community wants to trust those who service them.  In particular, because there is no standard for Appliance Repairers, it is wide open to attract rogues and overcharge customers.  Too many Electrical Appliances are disposed of and it’s important to reduce waste, but equally it’s vital we do not leave fire risks in homes where Appliances are repaired.  An Electrician qualification does not require any knowledge of Appliance repairs, and we have seen enough evidence to show they require training.  We offer a Training Certification course and they are assessed for their electrical knowledge by us, and evidence of their requirements must also be provided annually during the audit.

How do business directories work?

As a Hub owner, you may offer free or chargeable listings to businesses in your locality. However, you can offer them their own video channel from the Hub, to promote their business to the community.  You can also offer Advertising campaigns with local voucher, which again you can offer for Free periods or changeable promotional periods.  Remember that every business in your locality will have homes and will be looking to purchase services and donate to your Hub.

What are some of the features of a Hub?

Free Auctions List the items you no longer require, give it to someone for free or share your revenue with the Hub.
Item Alerts A service to alert any of your local support agencies or community when a requested item becomes available.
Donation Form Goes straight into your shop and offers goods for sale or local collection. Uploaded goods are not live until approved. This is your revenue stream for your community. You can share it between you. Choice is given when donating and you don’t have to agree. You can barter based on condition.
Integrated Marketing Your Hub includes an Integrated Email and Marketing System offering full Anti Spam Servers and analysis for customer and business campaigns.
Appliance Repair Requests Offering repair service revenue to your hub. You’ll have access to Quality Assured Recycled Spares soon as well.
Appliance Safety Check System Auction Listings and Classifieds will pick up Product Recall warnings automatically.  Keeping homes safe from the 2000 Fires caused by faulty appliances in one year alone. Also all Appliances sold will be entered into and protected by our Appliance Safety Register making your home safer.
Classified Ads Free listings with pictures or make a charge to your community to help support your work and local regeneration. (Appliances are checked automatically here also).
Business Directory This allows you to advertise the local business for free or make a charge. Businesses can add videos to their listing and you can help them run campaigns. (Businesses must prove their insurance to the Hub)
Repair Forums Product Repair Forums that have a Technical Oversight exclusive to Hubs and DATs.  They can also interface with your local community.
Live Chat Live Chat facility to keep in touch with your Community.
Reuse Reports Tonnage and Waste Prevention Reports, plus many others. All extracted from your shop transactions.
Coming Soon Gift Aid Reports and Local Bartering System for you to offer through your Hub.

A main feature to understand is that you do not require a storage facility.  Goods are stored in local homes, rooms, garages, sheds etc until sold. There are a lot more features, and we’ll add some more here shortly.

Can anyone start a Hub?

An EEESafe hub? No.  Each application would have to be from a Constituted organisation, a Charity of a Community Interest Company.  Further discussion would then have to be undertaken to ensure other elements are in place.  i.e. Insurance, Office, background of the Hub owner or staff and established link with, or employed EEESafe Community Repairer.   A hub will be carrying a valued brand and it will be audited annually.  An on line application will be sent to those who have advertised our Safety Register on their website (if they have one) and registered the appliances of 6 homes.

What are the costs of running a Hub?

This will vary according to ability of the Hub owners.   We calculate that the lowest cost would be around £60 per month, which includes basic setup.  The start up year would range between £720 – £3000.

How can a hub generate revenue for the hub owner?

It’s an online shop designed to be run with up to 2000 homes, but it can be more.  The costs of transporting and moving goods that can be reused, will often price them out of the reuse market.  See WRAPs’ Full Report on the average costs of Electronic Goods Trade in at THIS LINK. This report does not take into account if all the repairs or resales were done at a very local level.  Thousands of pounds are easily available and this can be managed with our software.  The value becomes even better when done under a Trusted Safe Electronic Reuse brand, which is what EEESafe offers.

What is a Hub?

A hub is a very local online community shop that doesn’t require a building.  It has a Full E-Commerce System with auction facilities and a whole host of features not found on any other auction site.  Not even EBAY.  Anyone running a Hub will receive all the revenues from local sales of products being sold or donated.  You can read our Hub Page HERE.  A hub must also have an EEESafe Registered Repairer either linked or employed by the Hub. You can also watch a short presentation HERE.

I have more than one Engineer, do I need to register them all?

The answer is YES.  Repairers leave companies and sometimes set themselves up as an Independent either as a Sole Trader or Limited Company.  The equipment, the evidence and the person does not travel with them, and therefore evidence is required they are up to date with all required evidence.  You can become an EEESafe Company and promote Company Signage, as long as 75% or more or your employees are Registered with us.  Companies usually find that their employees could learn from taking the Assessment and sometimes it highlights areas of weak knowledge and can help identify a Training need.

Do I need to Register as a DAT each year?

The answer is Yes, because we need to know you are still actively repairing, purchasing spares and selling service which denote to us that you should be keeping your skill sets up to a professional standard.  You won’t need to submit everything again, but you will need to provide some information like Calibration Dates, Insurances etc.

Do I need a licence to store appliances I have received for repair?

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up. The NETREGS Site clearly shows what you will need and under what conditions. You do not need to register an exemption for storing WEEE if you are:

  • a retailer taking part in an in-store take-back scheme for household WEEE
  • a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site. In terms of Hazardous Waste it states HERE: You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

  • 23,000 litres of liquid waste stored in a secure container
  • either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS. If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind. If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

What is VRQ and NQF?

Vocationally Related Qualifications (VRQs) VRQs offer pathways and levels which focus on the development of the underlying principals and practical skills required in varying industries. They are designed to deliver a high level of occupational capability, and a sound platform to progress into employment. The flexible structures ensure they will appeal to individual in full time or part time education, as well as continuous professional development. The National Qualifications Framework (NQF) is a framework which illustrates the level and category of those qualifications, which have been accredited by the Qualifications and Curriculum Authority (QCA), which enable recognition of candidates’ achievements and which facilitate career progression. The NQF was established by QCA in order to: Widen participation and promote life-long learning

  • Clarify the relationships between qualifications, including broad equivalences and routes of progression
  • Facilitate choice and combination of qualification types and breadth of study or specialism within a particular area, where necessary, for progression
  • Allow reasonable choice and scope across different qualification types for innovation, whilst avoiding unnecessary overlap and duplication, and command public and professional confidence in the qualifications system.

Do the Electrical Equipment (Safety) at work rules apply in Refurbished Appliances?

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs. The following documents will also help. EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf  These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994 See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

Am I covered under the Sale of Goods Act?

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:   Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this. Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above. If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE. EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Where can I find Instruction Manuals?

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them. www.aeg.co.uk/support www.electrolux.co.uk/support www.zanussi.co.uk/support”]

Do I need to sign an Agreement to run a Centre?

Yes you will need to sign an agreement, which will be sent to you after an initial telephone consultation.  You will be audited 12 months after your official registration date.  You will be informed of the Health and Safety Executive documents you need to adhere to and on the audit you will be required to evidence this, allow access to your records of repair and prove what DARs have been involved in any repair work.  If you use our Shop, then the transactions will provide us with a report of your work, and we can also demonstrate your waste prevention and reuse from this process. All of a Centres Appliances that are put back on to the market, will be added to our National Appliance Safety Register.  Details are at http://eeesafe.com/nasrlaunch

Can I register as a DAR and not run an EEESafe Centre?

Yes you can, but the following will apply:

  1. You cannot use the EEESafe logo on any printed material or signage.
  2. You cannot advertise your Company as EEESafe Registered, as this will just be a recognition of the individuals competence.
  3. You will not be able to join our forthcoming trading platform.
  4. You won’t be allowed to use our Marketing Material.
  5. You will need to provide annually that you are able to demonstrate that you keep records of repairs and that you can evidence which DAR repaired which product.

Where can I buy a Refurbished Appliance I know is safe to use?

We recommend that you purchase from a Registered EEESafe Centre, or from an EEESafe Community Resource Hub.  Items listed there are actually automatically checked for Product Recalls and added to our Register.  Sellers from other online Refurbished resources have no accountability and Hubs are audited annually.   You cannot trust that an Appliance has been repaired with the correct parts.  A warranty or a PAT Test does not make these items safe to use and you should therefore check the source of where the item came from.  If it’s not from A Supply Chain that that is independently registered with a Competent Person, then you will run the risk of a serious accident or household fire.  See this WHICH REPORT.  EEESafe Centres are also bound in their agreement to check a Product isn’t on a Recall List, and MUST fit the manufacturers original part.

Should I lease an Appliance?

This is an excellent question.  The problem in the main is can you afford to pay regularly and what happens if your circumstances change. You’d need to check the terms of the lease.  An EEESafe Centre may allow you to pay a monthly fee on a rental basis, with a swap out when and if an effective repair cannot be completed.  With prices so low and not a lot of work around, you may be better just buying a refurbished product from a recognised EEESafe Centre.  If you want to look in depth at an excellent report, then read this in depth report from the Ellen MaCarthur Foundation.

My Washing Machine is broken. What can I do?

We don’t believe in reinventing the wheel. We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair. CLICK HERE

My Dishwasher is broken. What can I do?

We don’t believe in reinventing the wheel.  We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair. CLICK HERE

What should I be aware of, if I start handling Waste because I’m recycling?

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.   This covers, Legal Requirements, Training, Competence and many other links to relevant documents.   We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

What Permits or Exemptions do I need if I’m repairing White Goods?

  • If you are repairing White Goods that were Waste, you will need to register a T11 with the Environment Agency for the treatment of WEEE. Some groups who receive White Goods which are not waste, would not necessarily require a T11 but we advise to check with the EA if you are in doubt. The T11 is a 3 Year registration and details can be found on the EA Site which is HERE
  • The Environment Agency has great explanations about Exemptions in Waste.  Please visit THIS PAGE
  • Natural Resources Wales also carries information about these Exemptions and they can also be found HERE
  • You are not necessarily carrying or treating waste if you are taking an appliance for repair.  We have issued information on this at THIS PAGE If you are in any doubt, please contact the Environment Agency.

Do you use Social Media?

Yes we do. Our Facebook Page is HERE You can follow us at Twitter @eeesafe You can see our Videos HERE

Why are there two logos on your site?

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE? Here is a Card:   eeesafe dat card      The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

eeesafe centre

How do I recognise an EEESafe Appliance Repairer?

He should present you with a Card like the one below.  You can contact us with his registration number if you require further confirmation.

eeesafe dat card

What is an EEESafe Centre?

  1. A registered and audited location that refurbishes Appliances and sells them to the public
  2. A registered location where each repairer involved in the process of repair, has to be registered individually with EEESafe
  3. Offers an online shop facility which is part of the EEESafe Network and is free to use within registration costs.  The shop has full functionality and is a lower cost to run than an equivalent EBAY Shop.
  4. It has automatic functionality in its online shop, to ask a buyer of new or refurbished appliances to offer their old one for Reuse.
  5. It can offer an extended warranty at a low cost, on refurbished appliances for up to one year.
  6. Can offer new Appliances via the shop, with retail partners who will not take away old appliances and will leave them for the Center or a Partner to collect for repair and community benefit.
  7. A Registered Location that will report the movement in the EEESafe Online System, of Appliances received and delivered so that if a Manufacturer recalls an Appliance due to a fault, the consumer owning the product can be contacted for a Free repair.
  8. An EEESafe Centre is a local community resource, where optionally home or workshop repairs can also be offered as a service.

There are many more benefits and if you are looking to join then please Contact US.

Why should I use a Registered EEESafe Appliance Repairer?

EEESafe DATs (Domestic Appliance Technicians) are registered with us as an independent Standards Organisation.  There are no regulations stipulating that Appliance Repairs should be conducted by a Registered Technician.  Although there are many good ones out there, consumers have no way of knowing that they are competent and put safety first when repairing in the home.  So if you don’t have a preferred local repair person, please contact us and we’ll try to put you in touch with one.  We are receiving registrations all the time and plan on coverage all over the UK soon. Some Reasons to use a DAT:

  • Registered with us annually and provides evidence to us of insurance, calibrated equipment, National Insurance No and safe practices.
  • Passes an assessment of Electrical Knowlege before they can register.
  • Will record electrical readings before working on your Appliance in the home. (Safe to use)
  • Commits to Waste Prevention and keeping old Appliances in your community to help someone who can’t afford new
  • Commits to the Domestic Appliance Services Association Code of Practice found HERE
  • Carries a Registration Card to demonstrate authenticity and can be checked out via EEESafe
  • Usually is linked to or employed by an EEESafe Community Resource Hub.

PAS141 or EEESafe – What is the difference?

I’m a consumer, so how can I get involved?

Consumers can help by donating their Old Appliances to EEESafe.  We will find a Registered Centre or attempt to find an organisation we are working with, who will take your old appliance away.  We want to find a good home for it, as there are many support groups, social services and low income families who can’t afford a new one. Find out some really interesting facts at our Short Video about how you can get involved. You can view it HERE

What’s the difference between a DAT and a DAR?

A Domestic Appliance Technician (DAT) is a recognised safe Repairer who operates household repairs and usually operates with an EEESafe Community Resource Hub. A Domestic Appliance Repairer (DAR) is a recognised safe Workshop repairer and is affiliated to an EEESafe Centre.

How do I know if I’m not picking up Waste when it involves appliances?

The Environment Agency Guidance says: EEE from households Situations where the EEE is not waste

  1. A householder has an item of EEE that needs to be repaired. They take it to a repairer who carries out the repair and returns the equipment to them
  2. A householder has EEE that’s in working order but they no longer want it and they decide to sell it or give it away
  3. A householder purchases a new item of EEE and has their old equipment taken away by the retailer when the new item is delivered. In this circumstance the retailer should determine whether an item of equipment is waste.
  4. A householder has an item of used EEE that does not work but is not obviously beyond repair. They decide to donate it to a charity or community sector re-use refurbishment workshop.
  5. A householder returns EEE to a retailer under a retailer returns policy

If you are unsure, please contact the Environment Agency.

If I’m selling Refurbished Electricals, where do I stand in Law under the Weee Directive?

Under the Weee Directive, take-back obligations do not apply to retailers selling second-hand or reconditioned EEE.  This includes charities or shops selling EEE that has been refurbished by the voluntary and social enterprise sector. Contact the Environment Agency if you are in any doubt.

How do I become a DAR?

Complete the registration on the DAR Page and we will contact you.  Once we qualify your capability and given you advice on the process you will be sent the DAR Registration info document.  If you are happy with this then you need to pay your Registration fee of £45.  You will be invited to take a short on-line assessment to determine your basic knowledge of Ohms Law.  If you are successful then you will be requested to submit the requested evidence and when this is assessed and approved, your Registered DAR Card will be issued.

Do I need to have DARs to be an EEESafe Centre?

You will need to have DARs within a 6 month period of starting a Centre.  This is to give you time to register and prepare all people involved in the Repair of Appliances in your workshop.  However, once our Steering Group have ratified our Draft Published protocol for the Reuse of Electrical Appliance Components, we will not allow Component Sales from an EEESafe Centre unless this Protocol is observed.  You can find details at www.reeesafe.com Cosmetic Sales such as, Shelves, Knobs, Doors etc (anything without electrical structure in the part) can be sold via the shop.

What should I be aware of when Registering evidence of my Calibration Equipment?

When you decide to register as an EEESafe DAT or a DAR, then you will need to provide information of your equipment and the calibration of such equipment.  This can be about your Earth Loop Tester or Insulation Tester.  The details will be in the Registration Document, however if you want to know more about Socket Outlet Devices, we recommend you read the Electrical Safety Councils Best Practice Guide which you can find here: http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG8_10.pdf You should also make yourself familiar with the ESC’s Guide on Test Instruments for Electrical Installations. You can find it here: http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG7_10.pdf Note: It is a requirement for an EEESafe Centre to have read both these guides.

Why should I be concerned about my old Appliance?

Because approximately 35 company’s take them away local authority waste sites all over the UK. Research shows that £220m value of reusable items are amongst what they take.  This is a valuable resource for your community and Charities, Support Groups, Social Services and even your friends and family are looking for low cost items to purchase.  Offering your old Appliances to EEESafe, means we keep it local to help other people in your own community.   Also, your appliance could be the subject of a Product Recall, and if so, we can notify the Manufacturer to get a free repair.

How can be sure I don’t have a Manufacturer Recalled Product?

At EEESafe, we record items that are passed on for Reuse.  This includes, the Make, Model and Serial number.  EEESafe Centres are required to check the items they have for Reuse, are checked on the www.recalluk.com Website.  You can find it HERE  and check your own. EEESafe is the only Reuse organisation that keeps records of where old appliances are located.  Customers are asked if they are happy for us to keep a record, so that they may be notified of new Product Recalls.  We also ask our EEESafe Domestic Appliance Technicians to report them to the Manufacturer, when they are doing repairs. When customers purchase new items via our site, we ask if they will  donate an Old Appliance to us, so that we can keep it in the local community to help those who cannot afford new.  SEE HERE to donate your old item.

Do I need a licence to store appliances I have received for repair?

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up. The NETREGS Site clearly shows what you will need and under what conditions. You do not need to register an exemption for storing WEEE if you are:

  • a retailer taking part in an in-store take-back scheme for household WEEE
  • a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site. In terms of Hazardous Waste it states HERE: You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

  • 23,000 litres of liquid waste stored in a secure container
  • either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS. If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind. If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Do the Electrical Equipment (Safety) at work rules apply in Refurbished Appliances

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

Am I covered under the Sale of Goods Act?

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

 

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Where can I find Instruction Manuals?

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

Do I need to sign an Agreement to run a Centre?

Yes you will need to sign an agreement, which will be sent to you after an initial telephone consultation.  You will be audited 12 months after your official registration date.  You will be informed of the Health and Safety Executive documents you need to adhere to and on the audit you will be required to evidence this, allow access to your records of repair and prove what DARs have been involved in any repair work.  If you use our Shop, then the transactions will provide us with a report of your work, and we can also demonstrate your waste prevention and reuse from this process.

All of a Centres Appliances that are put back on to the market, will be added to our National Appliance Safety Register.  Details are at http://eeesafe.com/nasrlaunch

Can I register as a DAR and not run an EEESafe Centre

Yes you can, but the following will apply:

  1. You cannot use the EEESafe logo on any printed material or signage.
  2. You cannot advertise your Company as EEESafe Registered, as this will just be a recognition of the individuals competence.
  3. You will not be able to join our forthcoming trading platfaorm.
  4. You won’t be allowed to use our Marketing Material.
  5. You will need to provide annually that you are able to demonstrate that you keep records of repairs and that you can evidence which DAR repaired which product.

Should I lease an Appliance?

This is an excellent question.  The problem in the main is can you afford to pay regularly and what happens if your circumstances change. You’d need to check the terms of the lease.  An EEESafe Centre may allow you to pay a monthly fee on a rental basis, with a swap out when and if an effective repair cannot be completed.  With prices so low and not a lot of work around, you may be better just buying a refurbished product from a recognised EEESafe Centre.  If you want to look in depth at an excellent report, then read this in depth report from the Ellen MaCarthur Foundation.

What should I be aware of, if I start handling Waste because I'm recycling?

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.

 

This covers, Legal Requirements, Training, Competence and many other links to relevant documents.

 

We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

Do you use Social Media?

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

Why are there two logos on your site?

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

DATCard

 

 

 

 

 

 

 

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

eeesafecentre

What is an EEESafe Centre?

  1. A registered and audited location that refurbishes Appliances and sells them to the public
  2. A registered location where each repairer involved in the process of repair, has to be registered individually with EEESafe
  3. Offers an online shop facility which is part of the EEESafe Network and is free to use within registration costs.  The shop has full functionality and is a lower cost to run than an equivalent EBAY Shop.
  4. It has automatic functionality in its online shop, to ask a buyer of new or refurbished appliances to offer their old one for Reuse.
  5. It can offer an extended warranty at a low cost, on refurbished appliances for up to one year.
  6. Can offer new Appliances via the shop, with retail partners who will not take away old appliances and will leave them for the Center or a Partner to collect for repair and community benefit.
  7. A Registered Location that will report the movement in the EEESafe Online System, of Appliances received and delivered so that if a Manufacturer recalls an Appliance due to a fault, the consumer owning the product can be contacted for a Free repair.
  8. An EEESafe Centre is a local community resource, where optionally home or workshop repairs can also be offered as a service.

There are many more benefits and if you are looking to join then please Contact US.

PAS141 or EEESafe - What is the difference?

How do I know if I'm not picking up Waste when it involves appliances?

The Environment Agency Guidance says:

EEE from households

Situations where the EEE is not waste

  1. A householder has an item of EEE that needs to be repaired. They take it to a repairer who carries out the repair and returns the equipment to them
  2. A householder has EEE that’s in working order but they no longer want it and they decide to sell it or give it away
  3. A householder purchases a new item of EEE and has their old equipment taken away by the retailer when the new item is delivered. In this circumstance the retailer should determine whether an item of equipment is waste.
  4. A householder has an item of used EEE that does not work but is not obviously beyond repair. They decide to donate it to a charity or community sector re-use refurbishment workshop.
  5. A householder returns EEE to a retailer under a retailer returns policy

If you are unsure, please contact the Environment Agency.

How can be sure I don't have a Manufacturer Recalled Product

At EEESafe, we record items that are passed on for Reuse.  This includes, the Make, Model and Serial number.  EEESafe Centres are required to check the items they have for Reuse, are checked on the www.recalluk.com Website.  You can find it HERE  and check your own.

EEESafe is the only Reuse organisation that keeps records of where old appliances are located.  Customers are asked if they are happy for us to keep a record, so that they may be notified of new Product Recalls.  We also ask our EEESafe Domestic Appliance Technicians to report them to the Manufacturer, when they are doing repairs.

When customers purchase new items via our site, we ask if they will  donate an Old Appliance to us, so that we can keep it in the local community to help those who cannot afford new.  SEE HERE to donate your old item.

Where can I find Instruction Manuals?

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

Where can I buy a Refurbished Appliance I know is safe to use

We recommend that you purchase from a Registered EEESafe Centre, or from an EEESafe Community Resource Hub.  Items listed there are actually automatically checked for Product Recalls and added to our Register.  Sellers from other online Refurbished resources have no accountability and Hubs are audited annually.   You cannot trust that an Appliance has been repaired with the correct parts.  A warranty or a PAT Test does not make these items safe to use and you should therefore check the source of where the item came from.  If it’s not from A Supply Chain that that is independently registered with a Competent Person, then you will run the risk of a serious accident or household fire.  See this WHICH REPORT.  EEESafe Centres are also bound in their agreement to check a Product isn’t on a Recall List, and MUST fit the manufacturers original part.

Should I lease an Appliance?

This is an excellent question.  The problem in the main is can you afford to pay regularly and what happens if your circumstances change. You’d need to check the terms of the lease.  An EEESafe Centre may allow you to pay a monthly fee on a rental basis, with a swap out when and if an effective repair cannot be completed.  With prices so low and not a lot of work around, you may be better just buying a refurbished product from a recognised EEESafe Centre.  If you want to look in depth at an excellent report, then read this in depth report from the Ellen MaCarthur Foundation.

My Washing Machine is broken. What can I do?

We don’t believe in reinventing the wheel. We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair.

CLICK HERE

My Dishwasher is broken. What can I do?

We don’t believe in reinventing the wheel.  We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair.

CLICK HERE

Do you use Social Media?

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

Why are there two logos on your site?

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

DATCard

 

 

 

 

 

 

 

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

eeesafecentre

How do I recognise an EEESafe Appliance Repairer?

He should present you with a Card like the one below.  You can contact us with his registration number if you require further confirmation.

DATCard

What is an EEESafe Centre?

  1. A registered and audited location that refurbishes Appliances and sells them to the public
  2. A registered location where each repairer involved in the process of repair, has to be registered individually with EEESafe
  3. Offers an online shop facility which is part of the EEESafe Network and is free to use within registration costs.  The shop has full functionality and is a lower cost to run than an equivalent EBAY Shop.
  4. It has automatic functionality in its online shop, to ask a buyer of new or refurbished appliances to offer their old one for Reuse.
  5. It can offer an extended warranty at a low cost, on refurbished appliances for up to one year.
  6. Can offer new Appliances via the shop, with retail partners who will not take away old appliances and will leave them for the Center or a Partner to collect for repair and community benefit.
  7. A Registered Location that will report the movement in the EEESafe Online System, of Appliances received and delivered so that if a Manufacturer recalls an Appliance due to a fault, the consumer owning the product can be contacted for a Free repair.
  8. An EEESafe Centre is a local community resource, where optionally home or workshop repairs can also be offered as a service.

There are many more benefits and if you are looking to join then please Contact US.

PAS141 or EEESafe - What is the difference?

I'm a consumer, so how can I get involved

Consumers can help by donating their Old Appliances to EEESafe.  We will find a Registered Centre or attempt to find an organisation we are working with, who will take your old appliance away.  We want to find a good home for it, as there are many support groups, social services and low income families who can’t afford a new one.

Find out some really interesting facts at our Short Video about how you can get involved.

You can view it HERE

Why should I be concerned about my old Appliance?

Because approximately 35 company’s take them away local authority waste sites all over the UK. Research shows that £220m value of reusable items are amongst what they take.  This is a valuable resource for your community and Charities, Support Groups, Social Services and even your friends and family are looking for low cost items to purchase.  Offering your old Appliances to EEESafe, means we keep it local to help other people in your own community.   Also, your appliance could be the subject of a Product Recall, and if so, we can notify the Manufacturer to get a free repair.

How can be sure I don't have a Manufacturer Recalled Product

At EEESafe, we record items that are passed on for Reuse.  This includes, the Make, Model and Serial number.  EEESafe Centres are required to check the items they have for Reuse, are checked on the www.recalluk.com Website.  You can find it HERE  and check your own.

EEESafe is the only Reuse organisation that keeps records of where old appliances are located.  Customers are asked if they are happy for us to keep a record, so that they may be notified of new Product Recalls.  We also ask our EEESafe Domestic Appliance Technicians to report them to the Manufacturer, when they are doing repairs.

When customers purchase new items via our site, we ask if they will  donate an Old Appliance to us, so that we can keep it in the local community to help those who cannot afford new.  SEE HERE to donate your old item.

Do I need a licence to store appliances I have received for repair?

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up.

The NETREGS Site clearly shows what you will need and under what conditions.

You do not need to register an exemption for storing WEEE if you are:

  • a retailer taking part in an in-store take-back scheme for household WEEE
  • a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site.

In terms of Hazardous Waste it states HERE:

You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

  • 23,000 litres of liquid waste stored in a secure container
  • either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS.

If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind.

If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Do the Electrical Equipment (Safety) at work rules apply in Refurbished Appliances

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

Am I covered under the Sale of Goods Act?

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

 

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Where can I find Instruction Manuals?

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

Do I need to sign an Agreement to run a Centre?

Yes you will need to sign an agreement, which will be sent to you after an initial telephone consultation.  You will be audited 12 months after your official registration date.  You will be informed of the Health and Safety Executive documents you need to adhere to and on the audit you will be required to evidence this, allow access to your records of repair and prove what DARs have been involved in any repair work.  If you use our Shop, then the transactions will provide us with a report of your work, and we can also demonstrate your waste prevention and reuse from this process.

All of a Centres Appliances that are put back on to the market, will be added to our National Appliance Safety Register.  Details are at http://eeesafe.com/nasrlaunch

Can I register as a DAR and not run an EEESafe Centre

Yes you can, but the following will apply:

  1. You cannot use the EEESafe logo on any printed material or signage.
  2. You cannot advertise your Company as EEESafe Registered, as this will just be a recognition of the individuals competence.
  3. You will not be able to join our forthcoming trading platfaorm.
  4. You won’t be allowed to use our Marketing Material.
  5. You will need to provide annually that you are able to demonstrate that you keep records of repairs and that you can evidence which DAR repaired which product.

What should I be aware of, if I start handling Waste because I'm recycling?

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.

 

This covers, Legal Requirements, Training, Competence and many other links to relevant documents.

 

We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

Do you use Social Media?

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

Why are there two logos on your site?

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

DATCard

 

 

 

 

 

 

 

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

eeesafecentre

What's the difference between a DAT and a DAR

A Domestic Appliance Technician (DAT) is a recognised safe Repairer who operates household repairs and usually operates with an EEESafe Community Resource Hub.

A Domestic Appliance Repairer (DAR) is a recognised safe Workshop repairer and is affiliated to an EEESafe Centre.

How do I become a DAR?

Complete the registration on the DAR Page and we will contact you.  Once we qualify your capability and given you advice on the process you will be sent the DAR Registration info document.  If you are happy with this then you need to pay your Registration fee of £45.  You will be invited to take a short on-line assessment to determine your basic knowledge of Ohms Law.  If you are successful then you will be requested to submit the requested evidence and when this is assessed and approved, your Registered DAR Card will be issued.

Do I need to have DARs to be an EEESafe Centre?

You will need to have DARs within a 6 month period of starting a Centre.  This is to give you time to register and prepare all people involved in the Repair of Appliances in your workshop.  However, once our Steering Group have ratified our Draft Published protocol for the Reuse of Electrical Appliance Components, we will not allow Component Sales from an EEESafe Centre unless this Protocol is observed.  You can find details at www.reeesafe.com

Cosmetic Sales such as, Shelves, Knobs, Doors etc (anything without electrical structure in the part) can be sold via the shop.

What should I be aware of when Registering evidence of my Calibration Equipment

When you decide to register as an EEESafe DAT or a DAR, then you will need to provide information of your equipment and the calibration of such equipment.  This can be about your Earth Loop Tester or Insulation Tester.  The details will be in the Registration Document, however if you want to know more about Socket Outlet Devices, we recommend you read the Electrical Safety Councils Best Practice Guide which you can find here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG8_10.pdf

You should also make yourself familiar with the ESC’s Guide on Test Instruments for Electrical Installations. You can find it here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG7_10.pdf

Note: It is a requirement for an EEESafe Centre to have read both these guides.

I have more than one Engineer, do I need to register them all?

The answer is YES.  Repairers leave companies and sometimes set themselves up as an Independent either as a Sole Trader or Limited Company.  The equipment, the evidence and the person does not travel with them, and therefore evidence is required they are up to date with all required evidence.  You can become an EEESafe Company and promote Company Signage, as long as 75% or more or your employees are Registered with us.  Companies usually find that their employees could learn from taking the Assessment and sometimes it highlights areas of weak knowledge and can help identify a Training need.

Do I need to Register as a DAT each year?

The answer is Yes, because we need to know you are still actively repairing, purchasing spares and selling service which denote to us that you should be keeping your skill sets up to a professional standard.  You won’t need to submit everything again, but you will need to provide some information like Calibration Dates, Insurances etc.

Do I need a licence to store appliances I have received for repair?

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up.

The NETREGS Site clearly shows what you will need and under what conditions.

You do not need to register an exemption for storing WEEE if you are:

  • a retailer taking part in an in-store take-back scheme for household WEEE
  • a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site.

In terms of Hazardous Waste it states HERE:

You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

  • 23,000 litres of liquid waste stored in a secure container
  • either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS.

If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind.

If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Do the Electrical Equipment (Safety) at work rules apply in Refurbished Appliances

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

Am I covered under the Sale of Goods Act?

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

 

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Where can I find Instruction Manuals?

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

Do you use Social Media?

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

Why are there two logos on your site?

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

DATCard

 

 

 

 

 

 

 

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

eeesafecentre

How do I recognise an EEESafe Appliance Repairer?

He should present you with a Card like the one below.  You can contact us with his registration number if you require further confirmation.

DATCard

What's the difference between a DAT and a DAR

A Domestic Appliance Technician (DAT) is a recognised safe Repairer who operates household repairs and usually operates with an EEESafe Community Resource Hub.

A Domestic Appliance Repairer (DAR) is a recognised safe Workshop repairer and is affiliated to an EEESafe Centre.

What should I be aware of when Registering evidence of my Calibration Equipment

When you decide to register as an EEESafe DAT or a DAR, then you will need to provide information of your equipment and the calibration of such equipment.  This can be about your Earth Loop Tester or Insulation Tester.  The details will be in the Registration Document, however if you want to know more about Socket Outlet Devices, we recommend you read the Electrical Safety Councils Best Practice Guide which you can find here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG8_10.pdf

You should also make yourself familiar with the ESC’s Guide on Test Instruments for Electrical Installations. You can find it here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG7_10.pdf

Note: It is a requirement for an EEESafe Centre to have read both these guides.

As a Hub Manager what are my legal requirements when selling online?

We work as close as we can with Trading Standards and they have produced an excellent site which we fully support, which will explain clearly your legal requirements.  You can find it HERE.  We work to keep Fake Goods and intercept non manufactured parts/appliances in Appliance Repair Sales and Services. No other online reuse sales platform commits to and evidences the home safety standard we operate.

Why should I use a Hub to purchase a used Electrical Appliance

LocalitEEE Hubs are the only accountable on line advertising site to operate a Competent Appliance Repairer Scheme. EEESafe DATs.

  1. They issue Product Recall Warnings when an Electrical Appliance is put on sale in its shop or classified Ads.
  2. Soon Appliances will be picked up automatically as you advertise an item and instructions given to have items repaired or replaced for free.
  3. All Large Appliances are automatically entered into our National Appliance Safety Register.  Giving a free watch and alert service for the time you own the product.
  4. Hubs are audited annually to ensure that these records are kept and rules are strictly enforced.   It’s worth noting that EEESafe DATs have evidenced annually that they have adequate insurance cover should an appliance repair create an unfortunate home accident.

What is the National Appliance Safety Register

This is an independent National Register of where large kitchen appliances are located.  When a property registers, we check that your existing appliances are not already subject to a product Recall.  We’ll keep on watching should new Recalls arise. There have been 4 this year and even new products become Recalls.  The service is free and you can register HERE.

If you’re not too troubled about having a Product Recall, perhaps you’d better take a look at The Black Museum

Why does a Hub need to be audited?

Amongst a few key elements, we need to ensure that you have kept evidence that all your Listed Businesses have proven up to date insurances.  Your community wants to trust those who service them.  In particular, because there is no standard for Appliance Repairers, it is wide open to attract rogues and overcharge customers.  Too many Electrical Appliances are disposed of and it’s important to reduce waste, but equally it’s vital we do not leave fire risks in homes where Appliances are repaired.  An Electrician qualification does not require any knowledge of Appliance repairs, and we have seen enough evidence to show they require training.  We offer a Training Certification course and they are assessed for their electrical knowledge by us, and evidence of their requirements must also be provided annually during the audit.

How do business directories work?

As a Hub owner, you may offer free or chargeable listings to businesses in your locality.

However, you can offer them their own video channel from the Hub, to promote their business to the community.  You can also offer Advertising campaigns with local vouchers.  Remember that every business in your locality will also have homes and will be looking to purchase services, goods as well as donate to your Hub.

What are some of the features of a Hub?

Free Auctions List the items you no longer require, give it to someone for free or share your revenue with the Hub.
Item Alerts A service to alert any of your local support agencies or community when a requested item becomes available.
Donation Form Goes straight into your shop and offers goods for sale or local collection. Uploaded goods are not live until approved. This is your revenue stream for your community. You can share it between you. Choice is given when donating and you don’t have to agree. You can barter based on condition.
Integrated Marketing Your Hub includes an Integrated Email and Marketing System offering full Anti Spam Servers and analysis for customer and business campaigns.
Appliance Repair Requests Offering repair service revenue to your hub. You’ll have access to Quality Assured Recycled Spares soon as well.
Appliance Safety Check System Auction Listings and Classifieds will pick up Product Recall warnings automatically.  Keeping homes safe from the 2000 Fires caused by faulty appliances in one year alone. Also all Appliances sold will be entered into and protected by our Appliance Safety Register making your home safer.
Classified Ads Free listings with pictures or make a charge to your community to help support your work and local regeneration. (Appliances are checked automatically here also).
Business Directory This allows you to advertise the local business for free or make a charge. Businesses can add videos to their listing and you can help them run campaigns. (Businesses must prove their insurance to the Hub)
Repair Forums Product Repair Forums that have a Technical Oversight exclusive to Hubs and DATs.  They can also interface with your local community.
Live Chat Live Chat facility to keep in touch with your Community.
Reuse Reports Tonnage and Waste Prevention Reports, plus many others. All extracted from your shop transactions.
Coming Soon Gift Aid Reports and Local Bartering System for you to offer through your Hub.

 

A main feature to understand is that you do not require a storage facility.  Goods are stored in local homes, rooms, garages, sheds etc until sold.

There are a lot more features, and we’ll add some more here shortly.

What are EEECoins?

EEECoins are a Digital Currency, currently exclusive to LocalitEEE Hubs. The currency is earned through interaction with the Volunteering and Skills Mapping elements integral to the Hub.  The Currency can be cashed in against items for sale within the Online Shop belonging to the Hub, and other Hubs in the future.

As a Hub interacts with its Local Businesses within the local area, offers can be made available to cash in for local products and services.  EEECoins can be transacted between the business and the community member, using our soon to be launched APP.  EEECoins are managed by the Local Hub through its own controlled exchange rate.

Can anyone start a Hub?

An EEESafe hub? No.  Each application would have to be from a Constituted organisation, a Charity of a Community Interest Company.  Further discussion would then have to be undertaken to ensure other elements are in place.  i.e. Insurance, Office, background of the Hub owner or staff and established link with, or employed EEESafe Community Repairer.   A hub will be carrying a valued brand and it will be audited annually.  An on line application will be sent to those who have advertised our Safety Register on their website (if they have one) and registered the appliances of 6 homes.

What are the costs of running a Hub?

This will vary according to ability of the Hub owners.   We calculate that the lowest cost would be around £60 per month, which includes basic setup.  The start up year would range between £720 – £3000.

How can a hub generate revenue for the hub owner?

Each LocalitEEE Hub and Sub Hub has a Full ECommerce online shop designed to be run with up to 4000 homes, but it can be more.  Revenues can be shared or fully given to the Hub Owner from its own Community Members.  See WRAPs’ Full Report on the average costs of Electronic Goods Trade in at THIS LINK. The value becomes even better when done under a Trusted Safe Electronic Reuse brand, which is what EEESafe offers.

This report does not take into account if all the repairs or resales were done at a very local level.  Thousands of pounds are easily available and this can be managed with our software.  Other Revenues can come from its own Sustainable Local Business Directory, Repair Services, Component Sales, Textile Sales, New Appliance Sales, and reduce Waste arising costs particularly from Housing Associations.

What is a Hub

A hub is a very local online community shop that doesn’t require a building.  It has a Full E-Commerce System with auction facilities and a whole host of features not found on any other auction site.  Not even EBAY.  Anyone running a Hub will receive all the revenues from local sales of products being sold or donated.  You can read our Hub Page HERE.  A hub must also have an EEESafe Registered Repairer either linked or employed by the Hub.

You can also watch a short presentation HERE.

Why can't I just use Gumtree or Freecycle

  1. Gumtree, Freecycle or any other site or shop with Reused Electrical Goods, do not take responsibility for anything that may happen after you’ve purchased or received goods for free.
  2. A Hub or an EEESafe DAT selling an Electrical Item, needs to provide a 6 month warranty.   Because they are on our Competent Persons Register, they will also have insurance that protects you, if you need to make a claim as a result of damage caused by a faulty item.  Note, any claims are with the Hub or DAT who sold you the item. They follow our Code of Practice.
  3. Items sold through Hubs online shops or Classified Ads, won’t be subject to a product recall and will also be placed in our National Appliance Safety Register by default.   Other sites could be selling you a Fire Risk/Product Recall.
  4. A PAT Test from any other supplier, including Charity Shops does not mean a Product is Safe to use. See why in our article to the Government.
  5. Selling goods within your local area, and/or donating it to a Hub, supports your own local community financially.  Reports of Waste Prevention to help with Funding Applications, are possible from your Community Hub to help fund local community jobs.
  6. Moving items from a close proximity, reduces harm to the environment, further evidencing your Sustainability, which is at the heart of many UK Local and National Strategies. This is reportable from Hubs.
  7. Reuse & Repair networks are being developed nationally, based on Waste Prevention and Upskilling Society. EEESafe Evidences this and are part of the Governments ESAP Programme.

How are PAT Tests done for items on a LocalitEEE Hub

  1. LocalitEEE Hubs need to have a Registered EEESafe DAT either employed or affiliated to the Hub.
  2. A Hub must also be able to either use and evidence a qualified PAT Tester, whether they are employed with them or not.
  3. Our Registration process and annual audit will identify this and although there is no formal guideline for PAT Testing in the home, all Registered Hubs and DAT’s will be familiar with and adhere to the Electricity at work Regulations where possible.

 


As a Hub Manager what are my legal requirements when selling online?

We work as close as we can with Trading Standards and they have produced an excellent site which we fully support, which will explain clearly your legal requirements.  You can find it HERE.  We work to keep Fake Goods and intercept non manufactured parts/appliances in Appliance Repair Sales and Services. No other online reuse sales platform commits to and evidences the home safety standard we operate.

Do I need a licence to store appliances I have received for repair?

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up.

The NETREGS Site clearly shows what you will need and under what conditions.

You do not need to register an exemption for storing WEEE if you are:

  • a retailer taking part in an in-store take-back scheme for household WEEE
  • a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site.

In terms of Hazardous Waste it states HERE:

You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

  • 23,000 litres of liquid waste stored in a secure container
  • either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS.

If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind.

If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Do the Electrical Equipment (Safety) at work rules apply in Refurbished Appliances

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

Am I covered under the Sale of Goods Act?

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

 

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

What should I be aware of, if I start handling Waste because I'm recycling?

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.

 

This covers, Legal Requirements, Training, Competence and many other links to relevant documents.

 

We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

What Permits or Exemptions do I need if I'm repairing White Goods?

  • If you are repairing White Goods that were Waste, you will need to register a T11 with the Environment Agency for the treatment of WEEE. Some groups who receive White Goods which are not waste, would not necessarily require a T11 but we advise to check with the EA if you are in doubt. The T11 is a 3 Year registration and details can be found on the EA Site which is HERE
  • The Environment Agency has great explanations about Exemptions in Waste.  Please visit THIS PAGE
  • Natural Resources Wales also carries information about these Exemptions and they can also be found HERE
  • You are not necessarily carrying or treating waste if you are taking an appliance for repair.  We have issued information on this at THIS PAGE If you are in any doubt, please contact the Environment Agency.

PAS141 or EEESafe - What is the difference?

If I'm selling Refurbished Electricals, where do I stand in Law under the Weee Directive

Under the Weee Directive, take-back obligations do not apply to retailers selling second-hand or reconditioned EEE.  This includes charities or shops selling EEE that has been refurbished by the voluntary and social enterprise sector. Contact the Environment Agency if you are in any doubt.

Where can I find out more about the National Appliance Safety Register?

We have a short online presentation you may wish to view.  Click HERE

Please note that we do not attempt to sell you anything else and your data will not be sold to any third parties.  This is only an Opt In system.

What is the National Appliance Safety Register

This is an independent National Register of where large kitchen appliances are located.  When a property registers, we check that your existing appliances are not already subject to a product Recall.  We’ll keep on watching should new Recalls arise. There have been 4 this year and even new products become Recalls.  The service is free and you can register HERE.

If you’re not too troubled about having a Product Recall, perhaps you’d better take a look at The Black Museum

What training is available

EEESafe offers an pportunity for a 2 Week Certified Training Course to become a Community White Goods Repairer, known as an EEESafe Domestic Appliance Technician (DAT)

What is VRQ and NQF

Vocationally Related Qualifications (VRQs) VRQs offer pathways and levels which focus on the development of the underlying principals and practical skills required in varying industries. They are designed to deliver a high level of occupational capability, and a sound platform to progress into employment. The flexible structures ensure they will appeal to individual in full time or part time education, as well as continuous professional development.

The National Qualifications Framework (NQF) is a framework which illustrates the level and category of those qualifications, which have been accredited by the Qualifications and Curriculum Authority (QCA), which enable recognition of candidates’ achievements and which facilitate career progression. The NQF was established by QCA in order to: Widen participation and promote life-long learning

  • Clarify the relationships between qualifications, including broad equivalences and routes of progression
  • Facilitate choice and combination of qualification types and breadth of study or specialism within a particular area, where necessary, for progression
  • Allow reasonable choice and scope across different qualification types for innovation, whilst avoiding unnecessary overlap and duplication, and command public and professional confidence in the qualifications system.

What is LocalitEEE

LocalitEEE brings Business and the Community together in a Sustainable Living Platform.  It is a full Social Network where communities and businesses can make where they live an exciting place, built upon Trust & Reliability by looking after each other and sharing all resources.

As well as many positive outcomes, we seek to safely build, the three E’s

  • Environment
  • Economy
  • Employment

How is LocalitEEE Funded?

LocalitEEE is funded by the community and its desire to prevent waste, share resources and work with local businesses.

It’s online Auction/Shop seeks to share revenues with its community from items prevented from waste.  The shop can be used for free for now with anyone who joins the community.  It also shares revenues with businesses who make a small contribution to the Resource Hub.

Every sale through the shop generates a large proportion of Social Currency called EEECoins.  Goods can be paid for by EEECoins in the shop, and they are distributed through management of Trusted Partners like Housing Associations, Charities, Volunteer Groups, Social Enterprises etc.

Is LocalitEEE a Charity

LocalitEEE is not yet a Charity, but it seeks to develop a charitable arm in the near future.  Charities need funding, and funding is risky as well as difficult to find.  Many charities who have done some great work, disappear almost every week.

We believe in changing things for a safer and more secure future that operates in a think out of the box way.  We can’t go on digging up the planet and its disappearing resources.  We need to repair, reuse and create sustainable jobs linked to waste prevention.

LocalitEEE puts a large proportion of proceeds into its EEECoin Bank, exactly as a sale is made from its Community Shop.  Community Members will be able to see how they’ve contributed to the Bank, and also see what they’ve done for their community.  In most charities you wait till the end of the year and find a lot of the profits are eaten up by high costs.  At LocalitEEE you see where your contributions go, which should be to those who need it, where you live.

This will be decided by Local Charities and Support Groups etc

What are the Features of LocalitEEE?

It is a single landing site that offers all Resources a community would require, in one place.  A main objective is to keep money in the community where you live and help provide jobs, and meet your needs for a sustainable standard of living.  Some of the ways we use to achieve this are:

  • Bartering
  • Buy and Sell in our Online Auction Shop that shares revenues
  • Capture Electrical Items that have existing Fire Risks
  • Repair items in the community, helping to give local work
  • Generate EEECoins from Sales, to distribute locally
  • Engage Volunteering Community to earn EEECoins
  • Classified Ads that also capture Electrical Fire Risks
  • Distribute Food through Trusted Food Partners and EEECoins
  • Share Resources through built in Social Network
  • Map Community Skills and use them locally
  • Develop Community Evidence and Report Activities
  • Event Management with Ticket Sales and Booking
  • Consultation, Poll and Discussion Groups for Community Matters
Leave Comment

Your email address will not be published.

clear formSubmit