FAQs

We work as close as we can with Trading Standards and they have produced an excellent site which we fully support, which will explain clearly your legal requirements.  You can find it HERE.  We work to keep Fake Goods and intercept non manufactured parts/appliances in Appliance Repair Sales and Services. No other online reuse sales platform commits to and evidences the home safety standard we operate.

EEESafe Hubs are the only accountable on line advertising site to operate a Competent Appliance Repairer Scheme as well as the only digital advertising source who also intercept known Electrical Appliance Fire risks.  Hubs are audited annually to ensure that these records are kept and rules are strictly enforced.   It’s worth noting that Business Listings in the Community Hub also have evidenced annually that they have adequate insurance cover, which is also an evidence requirement.

We have a short online presentation you may wish to view.  Click HERE Please note that we do not attempt to sell you anything else and your data will not be sold to any third parties.  This is only an Opt In system.

This is an independent National Register of where large kitchen appliances are located.  When a property registers, we check that your existing appliances are not already subject to a product Recall.  We’ll keep on watching should new Recalls arise. There have been 4 this year and even new products become Recalls.  The service is free and you can register HERE. If you’re not too troubled about having a Product Recall, perhaps you’d better take a look at The Black Museum

Amongst a few key elements, we need to ensure that you have kept evidence that all your Listed Businesses have proven up to date insurances.  Your community wants to trust those who service them.  In particular, because there is no standard for Appliance Repairers, it is wide open to attract rogues and overcharge customers.  Too many Electrical Appliances are disposed of and it’s important to reduce waste, but equally it’s vital we do not leave fire risks in homes where Appliances are repaired.  An Electrician qualification does not require any knowledge of Appliance repairs, and we have seen enough evidence to show they require training.  We offer a Training Certification course and they are assessed for their electrical knowledge by us, and evidence of their requirements must also be provided annually during the audit.

As a Hub owner, you may offer free or chargeable listings to businesses in your locality. However, you can offer them their own video channel from the Hub, to promote their business to the community.  You can also offer Advertising campaigns with local voucher, which again you can offer for Free periods or changeable promotional periods.  Remember that every business in your locality will have homes and will be looking to purchase services and donate to your Hub.

A main feature to understand is that you do not require a storage facility.  Goods are stored in local homes, rooms, garages, sheds etc until sold. There are a lot more features, and we’ll add some more here shortly.

An EEESafe hub? No.  Each application would have to be from a Constituted organisation, a Charity of a Community Interest Company.  Further discussion would then have to be undertaken to ensure other elements are in place.  i.e. Insurance, Office, background of the Hub owner or staff and established link with, or employed EEESafe Community Repairer.   A hub will be carrying a valued brand and it will be audited annually.  An on line application will be sent to those who have advertised our Safety Register on their website (if they have one) and registered the appliances of 6 homes.

This will vary according to ability of the Hub owners.   We calculate that the lowest cost would be around £60 per month, which includes basic setup.  The start up year would range between £720 – £3000.

It’s an online shop designed to be run with up to 2000 homes, but it can be more.  The costs of transporting and moving goods that can be reused, will often price them out of the reuse market.  See WRAPs’ Full Report on the average costs of Electronic Goods Trade in at THIS LINK. This report does not take into account if all the repairs or resales were done at a very local level.  Thousands of pounds are easily available and this can be managed with our software.  The value becomes even better when done under a Trusted Safe Electronic Reuse brand, which is what EEESafe offers.

A hub is a very local online community shop that doesn’t require a building.  It has a Full E-Commerce System with auction facilities and a whole host of features not found on any other auction site.  Not even EBAY.  Anyone running a Hub will receive all the revenues from local sales of products being sold or donated.  You can read our Hub Page HERE.  A hub must also have an EEESafe Registered Repairer either linked or employed by the Hub. You can also watch a short presentation HERE.

The answer is YES.  Repairers leave companies and sometimes set themselves up as an Independent either as a Sole Trader or Limited Company.  The equipment, the evidence and the person does not travel with them, and therefore evidence is required they are up to date with all required evidence.  You can become an EEESafe Company and promote Company Signage, as long as 75% or more or your employees are Registered with us.  Companies usually find that their employees could learn from taking the Assessment and sometimes it highlights areas of weak knowledge and can help identify a Training need.

The answer is Yes, because we need to know you are still actively repairing, purchasing spares and selling service which denote to us that you should be keeping your skill sets up to a professional standard.  You won’t need to submit everything again, but you will need to provide some information like Calibration Dates, Insurances etc.

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up. The NETREGS Site clearly shows what you will need and under what conditions. You do not need to register an exemption for storing WEEE if you are:

• a retailer taking part in an in-store take-back scheme for household WEEE
• a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site. In terms of Hazardous Waste it states HERE: You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

• 23,000 litres of liquid waste stored in a secure container
• either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS. If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind. If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Vocationally Related Qualifications (VRQs) VRQs offer pathways and levels which focus on the development of the underlying principals and practical skills required in varying industries. They are designed to deliver a high level of occupational capability, and a sound platform to progress into employment. The flexible structures ensure they will appeal to individual in full time or part time education, as well as continuous professional development. The National Qualifications Framework (NQF) is a framework which illustrates the level and category of those qualifications, which have been accredited by the Qualifications and Curriculum Authority (QCA), which enable recognition of candidates’ achievements and which facilitate career progression. The NQF was established by QCA in order to: Widen participation and promote life-long learning

• Clarify the relationships between qualifications, including broad equivalences and routes of progression
• Facilitate choice and combination of qualification types and breadth of study or specialism within a particular area, where necessary, for progression
• Allow reasonable choice and scope across different qualification types for innovation, whilst avoiding unnecessary overlap and duplication, and command public and professional confidence in the qualifications system.

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs. The following documents will also help. EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf  These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994 See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:   Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this. Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above. If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE. EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them. www.aeg.co.uk/support www.electrolux.co.uk/support www.zanussi.co.uk/support”]

Yes you will need to sign an agreement, which will be sent to you after an initial telephone consultation.  You will be audited 12 months after your official registration date.  You will be informed of the Health and Safety Executive documents you need to adhere to and on the audit you will be required to evidence this, allow access to your records of repair and prove what DARs have been involved in any repair work.  If you use our Shop, then the transactions will provide us with a report of your work, and we can also demonstrate your waste prevention and reuse from this process. All of a Centres Appliances that are put back on to the market, will be added to our National Appliance Safety Register.  Details are at http://eeesafe.com/nasrlaunch

Yes you can, but the following will apply:

1. You cannot use the EEESafe logo on any printed material or signage.
2. You cannot advertise your Company as EEESafe Registered, as this will just be a recognition of the individuals competence.
3. You will not be able to join our forthcoming trading platform.
4. You won’t be allowed to use our Marketing Material.
5. You will need to provide annually that you are able to demonstrate that you keep records of repairs and that you can evidence which DAR repaired which product.

We recommend that you purchase from a Registered EEESafe Centre, or from an EEESafe Community Resource Hub.  Items listed there are actually automatically checked for Product Recalls and added to our Register.  Sellers from other online Refurbished resources have no accountability and Hubs are audited annually.   You cannot trust that an Appliance has been repaired with the correct parts.  A warranty or a PAT Test does not make these items safe to use and you should therefore check the source of where the item came from.  If it’s not from A Supply Chain that that is independently registered with a Competent Person, then you will run the risk of a serious accident or household fire.  See this WHICH REPORT.  EEESafe Centres are also bound in their agreement to check a Product isn’t on a Recall List, and MUST fit the manufacturers original part.

This is an excellent question.  The problem in the main is can you afford to pay regularly and what happens if your circumstances change. You’d need to check the terms of the lease.  An EEESafe Centre may allow you to pay a monthly fee on a rental basis, with a swap out when and if an effective repair cannot be completed.  With prices so low and not a lot of work around, you may be better just buying a refurbished product from a recognised EEESafe Centre.  If you want to look in depth at an excellent report, then read this in depth report from the Ellen MaCarthur Foundation.

We don’t believe in reinventing the wheel. We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair. CLICK HERE

We don’t believe in reinventing the wheel.  We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair. CLICK HERE

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.   This covers, Legal Requirements, Training, Competence and many other links to relevant documents.   We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

• If you are repairing White Goods that were Waste, you will need to register a T11 with the Environment Agency for the treatment of WEEE. Some groups who receive White Goods which are not waste, would not necessarily require a T11 but we advise to check with the EA if you are in doubt. The T11 is a 3 Year registration and details can be found on the EA Site which is HERE
• The Environment Agency has great explanations about Exemptions in Waste.  Please visit THIS PAGE
• Natural Resources Wales also carries information about these Exemptions and they can also be found HERE
• You are not necessarily carrying or treating waste if you are taking an appliance for repair.  We have issued information on this at THIS PAGE If you are in any doubt, please contact the Environment Agency.

Yes we do. Our Facebook Page is HERE You can follow us at Twitter @eeesafe You can see our Videos HERE

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE? Here is a Card:         The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

He should present you with a Card like the one below.  You can contact us with his registration number if you require further confirmation.

EEESafe DATs (Domestic Appliance Technicians) are registered with us as an independent Standards Organisation.  There are no regulations stipulating that Appliance Repairs should be conducted by a Registered Technician.  Although there are many good ones out there, consumers have no way of knowing that they are competent and put safety first when repairing in the home.  So if you don’t have a preferred local repair person, please contact us and we’ll try to put you in touch with one.  We are receiving registrations all the time and plan on coverage all over the UK soon. Some Reasons to use a DAT:

• Registered with us annually and provides evidence to us of insurance, calibrated equipment, National Insurance No and safe practices.
• Passes an assessment of Electrical Knowlege before they can register.
• Will record electrical readings before working on your Appliance in the home. (Safe to use)
• Commits to Waste Prevention and keeping old Appliances in your community to help someone who can’t afford new
• Commits to the Domestic Appliance Services Association Code of Practice found HERE
• Carries a Registration Card to demonstrate authenticity and can be checked out via EEESafe
• Usually is linked to or employed by an EEESafe Community Resource Hub.

Consumers can help by donating their Old Appliances to EEESafe.  We will find a Registered Centre or attempt to find an organisation we are working with, who will take your old appliance away.  We want to find a good home for it, as there are many support groups, social services and low income families who can’t afford a new one. Find out some really interesting facts at our Short Video about how you can get involved. You can view it HERE

The Environment Agency Guidance says: EEE from households Situations where the EEE is not waste

1. A householder has an item of EEE that needs to be repaired. They take it to a repairer who carries out the repair and returns the equipment to them
2. A householder has EEE that’s in working order but they no longer want it and they decide to sell it or give it away
3. A householder purchases a new item of EEE and has their old equipment taken away by the retailer when the new item is delivered. In this circumstance the retailer should determine whether an item of equipment is waste.
4. A householder has an item of used EEE that does not work but is not obviously beyond repair. They decide to donate it to a charity or community sector re-use refurbishment workshop.
5. A householder returns EEE to a retailer under a retailer returns policy

If you are unsure, please contact the Environment Agency.

Under the Weee Directive, take-back obligations do not apply to retailers selling second-hand or reconditioned EEE.  This includes charities or shops selling EEE that has been refurbished by the voluntary and social enterprise sector. Contact the Environment Agency if you are in any doubt.

Complete the registration on the DAR Page and we will contact you.  Once we qualify your capability and given you advice on the process you will be sent the DAR Registration info document.  If you are happy with this then you need to pay your Registration fee of £45.  You will be invited to take a short on-line assessment to determine your basic knowledge of Ohms Law.  If you are successful then you will be requested to submit the requested evidence and when this is assessed and approved, your Registered DAR Card will be issued.

You will need to have DARs within a 6 month period of starting a Centre.  This is to give you time to register and prepare all people involved in the Repair of Appliances in your workshop.  However, once our Steering Group have ratified our Draft Published protocol for the Reuse of Electrical Appliance Components, we will not allow Component Sales from an EEESafe Centre unless this Protocol is observed.  You can find details at www.reeesafe.com Cosmetic Sales such as, Shelves, Knobs, Doors etc (anything without electrical structure in the part) can be sold via the shop.

When you decide to register as an EEESafe DAT or a DAR, then you will need to provide information of your equipment and the calibration of such equipment.  This can be about your Earth Loop Tester or Insulation Tester.  The details will be in the Registration Document, however if you want to know more about Socket Outlet Devices, we recommend you read the Electrical Safety Councils Best Practice Guide which you can find here: http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG8_10.pdf You should also make yourself familiar with the ESC’s Guide on Test Instruments for Electrical Installations. You can find it here: http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG7_10.pdf Note: It is a requirement for an EEESafe Centre to have read both these guides.

Because approximately 35 company’s take them away local authority waste sites all over the UK. Research shows that £220m value of reusable items are amongst what they take.  This is a valuable resource for your community and Charities, Support Groups, Social Services and even your friends and family are looking for low cost items to purchase.  Offering your old Appliances to EEESafe, means we keep it local to help other people in your own community.   Also, your appliance could be the subject of a Product Recall, and if so, we can notify the Manufacturer to get a free repair.

At EEESafe, we record items that are passed on for Reuse.  This includes, the Make, Model and Serial number.  EEESafe Centres are required to check the items they have for Reuse, are checked on the www.recalluk.com Website.  You can find it HERE  and check your own. EEESafe is the only Reuse organisation that keeps records of where old appliances are located.  Customers are asked if they are happy for us to keep a record, so that they may be notified of new Product Recalls.  We also ask our EEESafe Domestic Appliance Technicians to report them to the Manufacturer, when they are doing repairs. When customers purchase new items via our site, we ask if they will  donate an Old Appliance to us, so that we can keep it in the local community to help those who cannot afford new.  SEE HERE to donate your old item.

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up. The NETREGS Site clearly shows what you will need and under what conditions. You do not need to register an exemption for storing WEEE if you are:

• a retailer taking part in an in-store take-back scheme for household WEEE
• a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site. In terms of Hazardous Waste it states HERE: You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

• 23,000 litres of liquid waste stored in a secure container
• either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS. If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind. If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

Yes you will need to sign an agreement, which will be sent to you after an initial telephone consultation.  You will be audited 12 months after your official registration date.  You will be informed of the Health and Safety Executive documents you need to adhere to and on the audit you will be required to evidence this, allow access to your records of repair and prove what DARs have been involved in any repair work.  If you use our Shop, then the transactions will provide us with a report of your work, and we can also demonstrate your waste prevention and reuse from this process.

All of a Centres Appliances that are put back on to the market, will be added to our National Appliance Safety Register.  Details are at http://eeesafe.com/nasrlaunch

Yes you can, but the following will apply:

1. You cannot use the EEESafe logo on any printed material or signage.
2. You cannot advertise your Company as EEESafe Registered, as this will just be a recognition of the individuals competence.
3. You will not be able to join our forthcoming trading platfaorm.
4. You won’t be allowed to use our Marketing Material.
5. You will need to provide annually that you are able to demonstrate that you keep records of repairs and that you can evidence which DAR repaired which product.

This is an excellent question.  The problem in the main is can you afford to pay regularly and what happens if your circumstances change. You’d need to check the terms of the lease.  An EEESafe Centre may allow you to pay a monthly fee on a rental basis, with a swap out when and if an effective repair cannot be completed.  With prices so low and not a lot of work around, you may be better just buying a refurbished product from a recognised EEESafe Centre.  If you want to look in depth at an excellent report, then read this in depth report from the Ellen MaCarthur Foundation.

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.

This covers, Legal Requirements, Training, Competence and many other links to relevant documents.

We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

1. A registered and audited location that refurbishes Appliances and sells them to the public
2. A registered location where each repairer involved in the process of repair, has to be registered individually with EEESafe
3. Offers an online shop facility which is part of the EEESafe Network and is free to use within registration costs.  The shop has full functionality and is a lower cost to run than an equivalent EBAY Shop.
4. It has automatic functionality in its online shop, to ask a buyer of new or refurbished appliances to offer their old one for Reuse.
5. It can offer an extended warranty at a low cost, on refurbished appliances for up to one year.
6. Can offer new Appliances via the shop, with retail partners who will not take away old appliances and will leave them for the Center or a Partner to collect for repair and community benefit.
7. A Registered Location that will report the movement in the EEESafe Online System, of Appliances received and delivered so that if a Manufacturer recalls an Appliance due to a fault, the consumer owning the product can be contacted for a Free repair.
8. An EEESafe Centre is a local community resource, where optionally home or workshop repairs can also be offered as a service.

There are many more benefits and if you are looking to join then please Contact US.

The Environment Agency Guidance says:

EEE from households

Situations where the EEE is not waste

1. A householder has an item of EEE that needs to be repaired. They take it to a repairer who carries out the repair and returns the equipment to them
2. A householder has EEE that’s in working order but they no longer want it and they decide to sell it or give it away
3. A householder purchases a new item of EEE and has their old equipment taken away by the retailer when the new item is delivered. In this circumstance the retailer should determine whether an item of equipment is waste.
4. A householder has an item of used EEE that does not work but is not obviously beyond repair. They decide to donate it to a charity or community sector re-use refurbishment workshop.
5. A householder returns EEE to a retailer under a retailer returns policy

If you are unsure, please contact the Environment Agency.

At EEESafe, we record items that are passed on for Reuse.  This includes, the Make, Model and Serial number.  EEESafe Centres are required to check the items they have for Reuse, are checked on the www.recalluk.com Website.  You can find it HERE  and check your own.

EEESafe is the only Reuse organisation that keeps records of where old appliances are located.  Customers are asked if they are happy for us to keep a record, so that they may be notified of new Product Recalls.  We also ask our EEESafe Domestic Appliance Technicians to report them to the Manufacturer, when they are doing repairs.

When customers purchase new items via our site, we ask if they will  donate an Old Appliance to us, so that we can keep it in the local community to help those who cannot afford new.  SEE HERE to donate your old item.

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

We recommend that you purchase from a Registered EEESafe Centre, or from an EEESafe Community Resource Hub.  Items listed there are actually automatically checked for Product Recalls and added to our Register.  Sellers from other online Refurbished resources have no accountability and Hubs are audited annually.   You cannot trust that an Appliance has been repaired with the correct parts.  A warranty or a PAT Test does not make these items safe to use and you should therefore check the source of where the item came from.  If it’s not from A Supply Chain that that is independently registered with a Competent Person, then you will run the risk of a serious accident or household fire.  See this WHICH REPORT.  EEESafe Centres are also bound in their agreement to check a Product isn’t on a Recall List, and MUST fit the manufacturers original part.

This is an excellent question.  The problem in the main is can you afford to pay regularly and what happens if your circumstances change. You’d need to check the terms of the lease.  An EEESafe Centre may allow you to pay a monthly fee on a rental basis, with a swap out when and if an effective repair cannot be completed.  With prices so low and not a lot of work around, you may be better just buying a refurbished product from a recognised EEESafe Centre.  If you want to look in depth at an excellent report, then read this in depth report from the Ellen MaCarthur Foundation.

We don’t believe in reinventing the wheel. We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair.

CLICK HERE

We don’t believe in reinventing the wheel.  We work with Trusted Partners so here is a link to give you some basic things to look at before you call out someone to repair.

CLICK HERE

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

He should present you with a Card like the one below.  You can contact us with his registration number if you require further confirmation.

1. A registered and audited location that refurbishes Appliances and sells them to the public
2. A registered location where each repairer involved in the process of repair, has to be registered individually with EEESafe
3. Offers an online shop facility which is part of the EEESafe Network and is free to use within registration costs.  The shop has full functionality and is a lower cost to run than an equivalent EBAY Shop.
4. It has automatic functionality in its online shop, to ask a buyer of new or refurbished appliances to offer their old one for Reuse.
5. It can offer an extended warranty at a low cost, on refurbished appliances for up to one year.
6. Can offer new Appliances via the shop, with retail partners who will not take away old appliances and will leave them for the Center or a Partner to collect for repair and community benefit.
7. A Registered Location that will report the movement in the EEESafe Online System, of Appliances received and delivered so that if a Manufacturer recalls an Appliance due to a fault, the consumer owning the product can be contacted for a Free repair.
8. An EEESafe Centre is a local community resource, where optionally home or workshop repairs can also be offered as a service.

There are many more benefits and if you are looking to join then please Contact US.

Consumers can help by donating their Old Appliances to EEESafe.  We will find a Registered Centre or attempt to find an organisation we are working with, who will take your old appliance away.  We want to find a good home for it, as there are many support groups, social services and low income families who can’t afford a new one.

Find out some really interesting facts at our Short Video about how you can get involved.

You can view it HERE

Because approximately 35 company’s take them away local authority waste sites all over the UK. Research shows that £220m value of reusable items are amongst what they take.  This is a valuable resource for your community and Charities, Support Groups, Social Services and even your friends and family are looking for low cost items to purchase.  Offering your old Appliances to EEESafe, means we keep it local to help other people in your own community.   Also, your appliance could be the subject of a Product Recall, and if so, we can notify the Manufacturer to get a free repair.

At EEESafe, we record items that are passed on for Reuse.  This includes, the Make, Model and Serial number.  EEESafe Centres are required to check the items they have for Reuse, are checked on the www.recalluk.com Website.  You can find it HERE  and check your own.

EEESafe is the only Reuse organisation that keeps records of where old appliances are located.  Customers are asked if they are happy for us to keep a record, so that they may be notified of new Product Recalls.  We also ask our EEESafe Domestic Appliance Technicians to report them to the Manufacturer, when they are doing repairs.

When customers purchase new items via our site, we ask if they will  donate an Old Appliance to us, so that we can keep it in the local community to help those who cannot afford new.  SEE HERE to donate your old item.

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up.

The NETREGS Site clearly shows what you will need and under what conditions.

You do not need to register an exemption for storing WEEE if you are:

• a retailer taking part in an in-store take-back scheme for household WEEE
• a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site.

In terms of Hazardous Waste it states HERE:

You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

• 23,000 litres of liquid waste stored in a secure container
• either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS.

If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind.

If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

Yes you will need to sign an agreement, which will be sent to you after an initial telephone consultation.  You will be audited 12 months after your official registration date.  You will be informed of the Health and Safety Executive documents you need to adhere to and on the audit you will be required to evidence this, allow access to your records of repair and prove what DARs have been involved in any repair work.  If you use our Shop, then the transactions will provide us with a report of your work, and we can also demonstrate your waste prevention and reuse from this process.

All of a Centres Appliances that are put back on to the market, will be added to our National Appliance Safety Register.  Details are at http://eeesafe.com/nasrlaunch

Yes you can, but the following will apply:

1. You cannot use the EEESafe logo on any printed material or signage.
2. You cannot advertise your Company as EEESafe Registered, as this will just be a recognition of the individuals competence.
3. You will not be able to join our forthcoming trading platfaorm.
4. You won’t be allowed to use our Marketing Material.
5. You will need to provide annually that you are able to demonstrate that you keep records of repairs and that you can evidence which DAR repaired which product.

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.

This covers, Legal Requirements, Training, Competence and many other links to relevant documents.

We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

A Domestic Appliance Technician (DAT) is a recognised safe Repairer who operates household repairs and usually operates with an EEESafe Community Resource Hub.

A Domestic Appliance Repairer (DAR) is a recognised safe Workshop repairer and is affiliated to an EEESafe Centre.

Complete the registration on the DAR Page and we will contact you.  Once we qualify your capability and given you advice on the process you will be sent the DAR Registration info document.  If you are happy with this then you need to pay your Registration fee of £45.  You will be invited to take a short on-line assessment to determine your basic knowledge of Ohms Law.  If you are successful then you will be requested to submit the requested evidence and when this is assessed and approved, your Registered DAR Card will be issued.

You will need to have DARs within a 6 month period of starting a Centre.  This is to give you time to register and prepare all people involved in the Repair of Appliances in your workshop.  However, once our Steering Group have ratified our Draft Published protocol for the Reuse of Electrical Appliance Components, we will not allow Component Sales from an EEESafe Centre unless this Protocol is observed.  You can find details at www.reeesafe.com

Cosmetic Sales such as, Shelves, Knobs, Doors etc (anything without electrical structure in the part) can be sold via the shop.

When you decide to register as an EEESafe DAT or a DAR, then you will need to provide information of your equipment and the calibration of such equipment.  This can be about your Earth Loop Tester or Insulation Tester.  The details will be in the Registration Document, however if you want to know more about Socket Outlet Devices, we recommend you read the Electrical Safety Councils Best Practice Guide which you can find here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG8_10.pdf

You should also make yourself familiar with the ESC’s Guide on Test Instruments for Electrical Installations. You can find it here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG7_10.pdf

Note: It is a requirement for an EEESafe Centre to have read both these guides.

The answer is YES.  Repairers leave companies and sometimes set themselves up as an Independent either as a Sole Trader or Limited Company.  The equipment, the evidence and the person does not travel with them, and therefore evidence is required they are up to date with all required evidence.  You can become an EEESafe Company and promote Company Signage, as long as 75% or more or your employees are Registered with us.  Companies usually find that their employees could learn from taking the Assessment and sometimes it highlights areas of weak knowledge and can help identify a Training need.

The answer is Yes, because we need to know you are still actively repairing, purchasing spares and selling service which denote to us that you should be keeping your skill sets up to a professional standard.  You won’t need to submit everything again, but you will need to provide some information like Calibration Dates, Insurances etc.

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up.

The NETREGS Site clearly shows what you will need and under what conditions.

You do not need to register an exemption for storing WEEE if you are:

• a retailer taking part in an in-store take-back scheme for household WEEE
• a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site.

In terms of Hazardous Waste it states HERE:

You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

• 23,000 litres of liquid waste stored in a secure container
• either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS.

If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind.

If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

Most manufacturers should be able to supply you with a copy.  However here are some links to a few we have. We’ll add more when we find them.

www.aeg.co.uk/support

www.electrolux.co.uk/support

www.zanussi.co.uk/support”]

Yes we do.

Our Facebook Page is HERE

You can follow us at Twitter @eeesafe

You can see our Videos HERE

One logo, the Yellow Triangle denotes a Registered Repairer for Home Repairs.  Look out for them on their vans, but they will also carry a registration card to authenticate them to you.  You must be careful who you allow into your home to conduct safe repairs.  Repairs not conducted safely and properly to minimise accidents.  Have you seen THIS ONE?

Here is a Card:

The other Logo belongs to Registered EEESafe Centres.  A place where you can buy Refurbised Appliance conducted by EEESafe Registered Repairers.  (EEESafe DARs)   They can also sell you new Appliances fulfilled by our Online or Local Partners.  They have agreed to leave the replaced Appliances in the community via these centres.

He should present you with a Card like the one below.  You can contact us with his registration number if you require further confirmation.

A Domestic Appliance Technician (DAT) is a recognised safe Repairer who operates household repairs and usually operates with an EEESafe Community Resource Hub.

A Domestic Appliance Repairer (DAR) is a recognised safe Workshop repairer and is affiliated to an EEESafe Centre.

When you decide to register as an EEESafe DAT or a DAR, then you will need to provide information of your equipment and the calibration of such equipment.  This can be about your Earth Loop Tester or Insulation Tester.  The details will be in the Registration Document, however if you want to know more about Socket Outlet Devices, we recommend you read the Electrical Safety Councils Best Practice Guide which you can find here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG8_10.pdf

You should also make yourself familiar with the ESC’s Guide on Test Instruments for Electrical Installations. You can find it here:

http://www.esc.org.uk/fileadmin/user_upload/documents/industry/best_practice/BPG7_10.pdf

Note: It is a requirement for an EEESafe Centre to have read both these guides.

We work as close as we can with Trading Standards and they have produced an excellent site which we fully support, which will explain clearly your legal requirements.  You can find it HERE.  We work to keep Fake Goods and intercept non manufactured parts/appliances in Appliance Repair Sales and Services. No other online reuse sales platform commits to and evidences the home safety standard we operate.

This is an independent National Register of where large kitchen appliances are located.  When a property registers, we check that your existing appliances are not already subject to a product Recall.  We’ll keep on watching should new Recalls arise. There have been 4 this year and even new products become Recalls.  The service is free and you can register HERE.

If you’re not too troubled about having a Product Recall, perhaps you’d better take a look at The Black Museum

Amongst a few key elements, we need to ensure that you have kept evidence that all your Listed Businesses have proven up to date insurances.  Your community wants to trust those who service them.  In particular, because there is no standard for Appliance Repairers, it is wide open to attract rogues and overcharge customers.  Too many Electrical Appliances are disposed of and it’s important to reduce waste, but equally it’s vital we do not leave fire risks in homes where Appliances are repaired.  An Electrician qualification does not require any knowledge of Appliance repairs, and we have seen enough evidence to show they require training.  We offer a Training Certification course and they are assessed for their electrical knowledge by us, and evidence of their requirements must also be provided annually during the audit.

A main feature to understand is that you do not require a storage facility.  Goods are stored in local homes, rooms, garages, sheds etc until sold.

There are a lot more features, and we’ll add some more here shortly.

An EEESafe hub? No.  Each application would have to be from a Constituted organisation, a Charity of a Community Interest Company.  Further discussion would then have to be undertaken to ensure other elements are in place.  i.e. Insurance, Office, background of the Hub owner or staff and established link with, or employed EEESafe Community Repairer.   A hub will be carrying a valued brand and it will be audited annually.  An on line application will be sent to those who have advertised our Safety Register on their website (if they have one) and registered the appliances of 6 homes.

This will vary according to ability of the Hub owners.   We calculate that the lowest cost would be around £60 per month, which includes basic setup.  The start up year would range between £720 – £3000.

A hub is a very local online community shop that doesn’t require a building.  It has a Full E-Commerce System with auction facilities and a whole host of features not found on any other auction site.  Not even EBAY.  Anyone running a Hub will receive all the revenues from local sales of products being sold or donated.  You can read our Hub Page HERE.  A hub must also have an EEESafe Registered Repairer either linked or employed by the Hub.

You can also watch a short presentation HERE.

1. Gumtree, Freecycle or any other site or shop with Reused Electrical Goods, do not take responsibility for anything that may happen after you’ve purchased or received goods for free.
2. A Hub or an EEESafe DAT selling an Electrical Item, needs to provide a 6 month warranty.   Because they are on our Competent Persons Register, they will also have insurance that protects you, if you need to make a claim as a result of damage caused by a faulty item.  Note, any claims are with the Hub or DAT who sold you the item. They follow our Code of Practice.
3. Items sold through Hubs online shops or Classified Ads, won’t be subject to a product recall and will also be placed in our National Appliance Safety Register by default.   Other sites could be selling you a Fire Risk/Product Recall.
4. A PAT Test from any other supplier, including Charity Shops does not mean a Product is Safe to use. See why in our article to the Government.
5. Selling goods within your local area, and/or donating it to a Hub, supports your own local community financially.  Reports of Waste Prevention to help with Funding Applications, are possible from your Community Hub to help fund local community jobs.
6. Moving items from a close proximity, reduces harm to the environment, further evidencing your Sustainability, which is at the heart of many UK Local and National Strategies. This is reportable from Hubs.
7. Reuse & Repair networks are being developed nationally, based on Waste Prevention and Upskilling Society. EEESafe Evidences this and are part of the Governments ESAP Programme.

We work as close as we can with Trading Standards and they have produced an excellent site which we fully support, which will explain clearly your legal requirements.  You can find it HERE.  We work to keep Fake Goods and intercept non manufactured parts/appliances in Appliance Repair Sales and Services. No other online reuse sales platform commits to and evidences the home safety standard we operate.

If you have evidence that appliances have been given to you for repair, then you do not need to hold permits or licences that relate to Waste.  As an EEESafe Repair Centre or Domestic Appliance Technician, you are advised of this when signing up.

The NETREGS Site clearly shows what you will need and under what conditions.

You do not need to register an exemption for storing WEEE if you are:

• a retailer taking part in an in-store take-back scheme for household WEEE
• a business storing WEEE that you have produced.

If you are producing WEEE, which could be the items you cannot repair, then we recommend you check with the NETREGS Site.

In terms of Hazardous Waste it states HERE:

You do not need a waste management licence or pollution prevention and control permit if you store hazardous/special waste on the site where it was produced for up to 12 months while you wait for it to be collected. The maximum amount of hazardous/special waste you can store is:

• 23,000 litres of liquid waste stored in a secure container
• either 80 cubic metres (m³) of any other type of waste stored in a secure container, or 50m³ stored in a secure place.

If you cannot meet these conditions – for example if you store hazardous/special waste for longer than 12 months – you must have a waste management licence or a pollution prevention and control permit.  Please note there may be variants based on where in the UK you operate. Check with NETREGS.

If you produce more than 500kg of Hazardous Waste in a 12 Month Period, then you should register with the Environment Agency at this PAGE.  It’s only £18 at time of publishing and is a simple registration which will give you peace of mind.

If you operate FULLY to EEESafe Protocols and Processes you will not require a Waste Permit as long as you can prove it’s not waste you collect, and not waste you produce.  We are discussing a Prime Contractor Partnership to remove your excess EEE that will become WEEE, who will carry the appropriate licences.  For this to satisfy our guidelines you MUST become a Registered EEESafe Centre.

Yes.  You should always follow guidance from HSE on these regulations.  What we are giving to Consumers is a “measure of competence” in White Goods Appliance Repairs.

The following documents will also help.

EIS 35 –  Safety in electrical testing: Servicing and repair of domestic appliances  http://www.hse.gov.uk/pubns/eis35.pdf

INDG354 – Safety in electrical testing at work http://www.hse.gov.uk/pubns/indg354.pdf

HSR 25 – Memorandum of guidance on the Electricity at Work Regulations 1989  http://www.hse.gov.uk/pubns/priced/hsr25.pdf 

These regulations only apply to new electrical equipment when first placed on the Market.Electrical Equipment (Safety) Regulations 1994

See Dept BIS Link. http://webarchive.nationalarchives.gov.uk/+/http://www.bis.gov.uk/policies/business-sectors/environmental-and-technical-regulations/technical-regulations/ec-product-directives/electrical-equipment-safety-regulations-1994

As a consumer an EEESafe Centre or DAT will by law cover your product as follows:

Under UK law, buyers in England and Wales can get a partial refund or full repair up to six years after the purchase was made (five years from discovery in Scotland). The refund should take into account how much use the customer has already had of a product. Ultimately, a county court would decide this.

Under EU Law The EU directive relevant is 1999/44/EC.   It states “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”  However a Seller is within their rights in the UK, to apply the Sale of Goods Act as stated above.

If goods were purchased online, then the Distance Selling rules apply. Both the Distance Selling Rules and SOFA can be found HERE.

EEESafe does not enter into Sales matters between a seller and a buyer. When you purchase a product that is refurbished, it will be sold as seen and legally your redress is with the organisation from whom you purchased.  All EEESafe Centres and Repairers abide by the EEESafe Code of Practice which should ensure you receive the best service under the Sale of Goods Act.

The Health & Safety Executive have produced a Good Practice Guide for the Waste Management and Recycling Industry.

This covers, Legal Requirements, Training, Competence and many other links to relevant documents.

We recommend you read and/or Download the Document from the HSE Website, which you will find HERE

• If you are repairing White Goods that were Waste, you will need to register a T11 with the Environment Agency for the treatment of WEEE. Some groups who receive White Goods which are not waste, would not necessarily require a T11 but we advise to check with the EA if you are in doubt. The T11 is a 3 Year registration and details can be found on the EA Site which is HERE
• The Environment Agency has great explanations about Exemptions in Waste.  Please visit THIS PAGE
• Natural Resources Wales also carries information about these Exemptions and they can also be found HERE
• You are not necessarily carrying or treating waste if you are taking an appliance for repair.  We have issued information on this at THIS PAGE If you are in any doubt, please contact the Environment Agency.

Under the Weee Directive, take-back obligations do not apply to retailers selling second-hand or reconditioned EEE.  This includes charities or shops selling EEE that has been refurbished by the voluntary and social enterprise sector. Contact the Environment Agency if you are in any doubt.

We have a short online presentation you may wish to view.  Click HERE

Please note that we do not attempt to sell you anything else and your data will not be sold to any third parties.  This is only an Opt In system.

This is an independent National Register of where large kitchen appliances are located.  When a property registers, we check that your existing appliances are not already subject to a product Recall.  We’ll keep on watching should new Recalls arise. There have been 4 this year and even new products become Recalls.  The service is free and you can register HERE.

If you’re not too troubled about having a Product Recall, perhaps you’d better take a look at The Black Museum

Vocationally Related Qualifications (VRQs) VRQs offer pathways and levels which focus on the development of the underlying principals and practical skills required in varying industries. They are designed to deliver a high level of occupational capability, and a sound platform to progress into employment. The flexible structures ensure they will appeal to individual in full time or part time education, as well as continuous professional development.

The National Qualifications Framework (NQF) is a framework which illustrates the level and category of those qualifications, which have been accredited by the Qualifications and Curriculum Authority (QCA), which enable recognition of candidates’ achievements and which facilitate career progression. The NQF was established by QCA in order to: Widen participation and promote life-long learning

• Clarify the relationships between qualifications, including broad equivalences and routes of progression
• Facilitate choice and combination of qualification types and breadth of study or specialism within a particular area, where necessary, for progression
• Allow reasonable choice and scope across different qualification types for innovation, whilst avoiding unnecessary overlap and duplication, and command public and professional confidence in the qualifications system.