We thought it would be helpful to illustrate how important it is to understand the magnitude of this Product recall. Remember, any fire caused by a faulty appliance is one fire too many. It only took one appliance and one fire to give us Grenfell.
The latest data, as of the end of 7 July 2020, is published below. This is based on Whirlpool’s management information and has not been independently verified by anyone.
Under the recall, consumers with an affected washing machine are entitled to a free replacement or repair. Old machines will be removed, and replacements installed, at no cost to the consumer.
Whirlpool has added a number of new machines and models to the recall since the last update. This includes an additional 21 models of washing machine which have been found to contain the affected lock mechanism.
The reported status of the washing machine recall programme is as follows:
1) 248,845 potentially affected customers have come forward since the recall campaign was announced on 17 December 2019, of which:
- 164,365 have been identified as having an affected machine and been fully resolved
- 26,271 have been identified as having an affected machine but have not yet been resolved
- 58,209 have been identified as not having a machine with the affected lock mechanism
2) 164,365 cases of the affected machines have been fully resolved, of which:
- 162,714 machines have been replaced (free of charge)
- 1,652 machines have been modified with replacement parts
3) 2,993,418 visits have been made to Whirlpool’s designated recall website.
4) 42.1% of the estimated population of 590,000 machines potentially affected by the safety issue have been registered.
5) The average time taken from a customer making a decision to each resolution type is as follows:
- 8.5 days for a product exchange
- 14.6 days for modifications with replacement parts
6) The average time taken from a customer registration to resolution is 35.4 days.