EEESafe & LocalitEEE

EEESafe & LocalitEEE Ltd Terms of Use

1. Scope of the Platform

EEESafe & LocalitEEE Ltd ("EEESafe", "we" or "us") operates an online platform that enables users to register products and connect with each other for the repair, reuse, sale or donation of electrical and electronic products. EEESafe does not provide repair services and is not the seller of products listed by users.

Any repair, sale, donation or other transaction or service arranged between users is between those users. EEESafe is not a party to that transaction and does not directly supply, manufacture, repair or refurbish products merely because they are registered, listed or otherwise used through the platform.

EEESafe provides and operates the platform, including the Appliance Safety Repair Register, LocalitEEE Marketplace, Digital Twin functions and the participation protocols and other services that EEESafe expressly provides. Users remain responsible for the products, services and obligations they provide to each other.

EEESafe does not guarantee the condition, quality or performance of a product, repair or other service supplied by another user, except for any obligation that EEESafe itself expressly undertakes under these Terms or any separate terms applying to an EEESafe or LocalitEEE service.

2. User Responsibilities

All users of EEESafe must use the platform in a lawful and responsible manner. You agree to comply with the laws and regulatory requirements that apply to your use of the platform and to your own activities.

Users must provide truthful and accurate information and must not misuse the platform.

Repairers (Service Providers)

If you offer repair, refurbishment or related services through EEESafe or LocalitEEE, you remain responsible for the work you undertake and for identifying and complying with the laws and regulatory requirements applicable to your activities. You must provide truthful and accurate information about your services, skills and status and must not use the platform for unlawful, fraudulent or unsafe activity.

Where you have entered into a separate EEESafe or UEEESafe certification, verification or participation agreement, you must comply with the requirements of that agreement and with any platform processes expressly required by it.

Sellers and Suppliers of Used Electrical and Electronic Products

If you list, sell, donate or otherwise supply a used electrical or electronic product through EEESafe or LocalitEEE, you remain responsible for that product and for complying with the legal requirements that apply to you and the way in which you are supplying it.

You must provide truthful and accurate information about the product and must not knowingly list, sell, donate or supply any product that is unsafe, subject to a known Product Recall or Safety Alert, stolen, falsely described, or otherwise unlawful or unsuitable for supply.

Where you state that a product has been repaired, refurbished, inspected or tested, any information or evidence you provide about that work must be truthful and accurate.

Consumers (Individuals using EEESafe)

If you use EEESafe or LocalitEEE as an individual, you must provide truthful and accurate information when registering products or using platform services. Where product identification details are required, you should provide them accurately so that the relevant Register and safety functions can operate correctly.

If you list, sell, donate or otherwise supply a product through the platform, the seller and supplier responsibilities in these Terms also apply to you where relevant. You must not knowingly provide false information, misuse safety information or controls, or use the platform for fraudulent or unlawful activity.

Charities and Non-Profits

If you use EEESafe or LocalitEEE on behalf of a charity, non-profit, social enterprise or similar organisation, you are responsible for your organisation's activities and for identifying and complying with the laws and regulatory requirements that apply to them. You must provide truthful and accurate information about your organisation and must not use the platform for unlawful, fraudulent or unsafe activity.

Where your organisation has entered into a separate EEESafe or LocalitEEE participation, verification or other agreement, you must also comply with the requirements of that agreement.

All Users – General Conduct

Every user is responsible for their own use of the platform and for the activities and transactions they undertake through it. You must not provide false or misleading information, post unlawful or defamatory content, use the platform for fraudulent or unlawful purposes, harass other users, introduce malware or interfere with the operation or security of the platform, misuse personal information, or infringe the rights of others.

You remain responsible for identifying and complying with the laws and regulatory requirements that apply to your own activities. Any information or guidance provided by EEESafe or LocalitEEE does not transfer that responsibility to us.

3. Platform and Third-Party Information

EEESafe does not guarantee the accuracy or completeness of information supplied to the platform by other users, and each user remains responsible for the information and evidence they provide. Where EEESafe has expressly undertaken to verify or assess particular information as part of one of its services, our responsibility is limited to the verification or assessment we have expressly undertaken.

Where the platform provides Product Recall or Safety Alert information, this is based on the information available through the relevant safety sources and does not amount to a physical inspection or test of the product or a guarantee that the product is free from defects.

EEESafe does not guarantee the condition or performance of a product, or the quality or outcome of a repair or other service supplied by another user.

4. Verification, Certification and Participant Status

Public areas of the EEESafe and LocalitEEE websites may be viewed without becoming a participating Stakeholder. To register products or participate through the platform as a Citizen, household or other Stakeholder, you must meet the eligibility requirements for that participation, be aged 18 or over and successfully complete the verification process required by EEESafe.

Verification confirms that EEESafe has completed the checks required for that participant status, including the checks used to establish the participant's qualifying identity, address and LocalitEEE Community. Participants must provide truthful and accurate information and must maintain the eligibility requirements applying to their participation.

Household participation is subject to periodic re-verification and to the household continuing to meet the applicable participation requirements, including retaining at least one registered Product Item where this is required.

Verification is distinct from certification. Where a repairer or other participant is expressly shown as holding an EEESafe or UEEESafe certification, that means they have met the requirements applying to that certification under the relevant separate agreement or protocol.

Verification or certification does not make EEESafe responsible for a participant's subsequent products, services, repairs, transactions, representations or conduct, except for matters that EEESafe itself has expressly undertaken to verify, assess or provide.

5. Third-Party Transactions

Any transaction, agreement or arrangement for the sale, donation, transfer, repair, inspection, testing or other service relating to a product is between the users involved, such as the seller and buyer, donor and recipient, repairer and customer, or other relevant parties. EEESafe is not a party to those contracts and does not carry out the repair, supply, delivery or other obligations agreed between those users.

EEESafe does not own, possess, repair, refurbish, test, inspect, supply or physically handle products merely because they are registered, listed or used through the platform. Nothing in these Terms transfers to EEESafe another user's legal responsibility for their product, service, repair, description, testing, ownership, supply or other obligations.

A dispute concerning a product, repair, service, sale, donation or other arrangement between users remains a matter between those users. EEESafe is not responsible for loss, damage or other consequences caused by another user's product, service, act or omission, except where the law makes EEESafe responsible for its own acts or omissions or otherwise prevents such liability from being excluded.

Ending or changing a platform link between users does not cancel or affect any outstanding payment, contractual obligation or dispute between those users. Those matters remain between the parties concerned, and EEESafe is not responsible for resolving or enforcing them.

Users should report serious platform-related concerns to EEESafe, including suspected fraud, unsafe or recalled products, misleading listings or suspected unlawful conduct. EEESafe may take appropriate action in relation to its platform, including removing a listing, restricting or suspending access or taking other action permitted under these Terms.

6. Availability of the Platform

EEESafe aims to keep its websites, applications and platform services available and operating correctly, but we do not guarantee that they will always be available, uninterrupted or free from technical faults. We may need to suspend or restrict access temporarily for maintenance, security, updates or other operational reasons.

EEESafe will exercise the care required by law in providing the services for which it is responsible. Nothing in these Terms excludes or restricts any right or remedy that cannot lawfully be excluded or restricted.

EEESafe is not responsible for the condition, quality, performance or suitability of products, repairs or other services supplied by another user, except to the extent that EEESafe itself is legally responsible for something it has done or expressly undertaken to provide.

7. Limitation of Liability

Nothing in these Terms excludes or limits EEESafe's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

EEESafe is responsible for loss or damage caused by our breach of these Terms or by our failure to exercise the care required by law in providing the services for which we are responsible. We are not responsible for loss or damage caused by the product, service, repair, act or omission of another user, except where the law makes EEESafe responsible.

EEESafe is not responsible for loss or damage that was not reasonably foreseeable as a result of our breach.

If you use the platform for business purposes, EEESafe will not be responsible, to the extent permitted by law, for loss of profit, revenue, business opportunity, anticipated savings or goodwill, or for indirect or consequential business loss.

8. Digital Twins and Appliance Safety Repair Register

The Appliance Safety Repair Register creates and maintains a Digital Twin record for each Product Item registered through the platform. Registration does not change ownership of the physical Product Item.

A Digital Twin may record information relevant to the Product Item, including its identity, ownership linkage, repair or refurbishment history, safety information, repairer information and Marketplace activity. Users who provide or update information relating to a Product Item must ensure that the information they provide is truthful and accurate. Where a repairer is required under an applicable EEESafe or UEEESafe agreement to record repair, test or safety information, that information must be recorded in accordance with that agreement.

For qualifying White Goods, the platform may check available Product Recall and Safety Alert information and may prevent a Product Item from being listed through the Marketplace where a relevant known recall or safety issue is identified. These are information and database checks and are not physical inspections or tests. EEESafe does not guarantee that every recalled or unsafe Product Item will be identified or prevented from being listed. Where supported, the platform may also notify the registered owner if available information subsequently identifies a relevant Product Recall or Safety Alert.

The Digital Twin is a continuing record of the Product Item. Changes to ownership, participant links or the status of the Product Item may update the record without necessarily deleting its relevant historical information. Where applicable, relevant repair or refurbishment history, safety information and associated metrics may be made available through the Marketplace or other platform functions.

Users must not knowingly falsify, manipulate or misuse a Digital Twin or safety record, falsely claim ownership or control of a Product Item, or attempt to alter or conceal a Product Recall, Safety Alert, repair record or other material safety information.

9. LocalitEEE Marketplace

The LocalitEEE Marketplace is for permitted registered Product Items within the product categories made available by EEESafe. A listing must relate to the Product Item and category under which it is placed. You must not use a product category, listing, description, image or other Marketplace content to advertise, conceal or facilitate the supply of another item, service or activity that is prohibited, unsafe or unlawful.

Sellers must provide truthful and accurate information about the Product Item and must accurately represent the capacity in which they are selling, including whether they are acting privately or as a trader or business where applicable. The seller remains responsible for the product, the listing and the legal obligations applying to their sale or supply.

A Product Item known to be subject to a Product Recall or Safety Alert, or otherwise known to be unsafe or unlawful to supply, must not be listed. EEESafe may prevent, refuse or remove a listing where we reasonably believe that it is incorrectly categorised, misleading, prohibited, unsafe or unlawful.

EEESafe may use available Product Recall and Safety Alert information to identify and prevent qualifying White Goods from being offered through the Marketplace. These controls do not guarantee that every recalled, unsafe or otherwise non-compliant product will be identified or prevented from being listed.

10. LocalitEEE Business Directory

Participants who are eligible for inclusion in the LocalitEEE Business Directory must provide truthful and accurate information for their Directory entry and keep information that they control reasonably up to date.

A Directory entry may display information relating to the participant's verified, certified or other applicable EEESafe or UEEESafe status, together with information, documents, terms or other material that the participant chooses or is entitled to make available through the platform.

The Directory may also display activity records and metrics generated through use of the EEESafe and LocalitEEE platform, including qualifying repairs, gifted or donated products, Marketplace activity and associated environmental or community metrics.

Information and documents supplied by a participant remain that participant's responsibility. Information, status records and metrics generated or calculated by EEESafe through the platform remain subject to the applicable EEESafe processes and records.

EEESafe may correct, restrict or remove Directory information where it is materially inaccurate, misleading, out of date, unlawful, or no longer consistent with the participant's current verification, certification or participation status.

11. Citizen Profiles

Citizen Profiles are separate from the LocalitEEE Business Directory. A Citizen Profile may record qualifying activity and platform-generated metrics associated with the household's registered Product Items and use of the EEESafe and LocalitEEE platform.

12. Fees and Charges

Some EEESafe and LocalitEEE services, registrations, certifications, Marketplace transactions or other participation arrangements may be subject to fees or charges.

Where a fee or mandatory charge applies, the applicable amount or the basis on which it is calculated, including applicable VAT, will be made clear before the person responsible for the payment becomes liable to pay it.

For Marketplace transactions, where a Product Item is sold through the LocalitEEE Marketplace, the seller will be charged the applicable Marketplace Admin and Community Development Fee and any applicable banking or payment-processing charge. The amount of those charges, or the basis on which they are calculated, including applicable VAT, will be clearly displayed before the seller becomes committed to the transaction and may be deducted automatically through the platform payment process. These seller-side charges do not increase the advertised Product Item price payable by the buyer.

Qualifying Marketplace activity and contributions may be recorded as platform-generated metrics against the relevant Business Directory entry, Citizen Profile and LocalitEEE Community metrics.

Fees and charges may be changed for future services or transactions. A change will not alter a fee or charge that has already been agreed for a completed or existing transaction unless the applicable separate agreement expressly permits that change.

Additional terms may apply to a particular registration, certification, service or transaction and, where they do, those terms will govern the relevant payment, cancellation and refund arrangements.

13. Intellectual Property and User Content

Unless otherwise stated, the content, software, design, branding, logos, databases and other intellectual property forming part of the EEESafe and LocalitEEE platform is owned by, or licensed to, EEESafe. EEESafe® is a registered trademark. You may use the platform for its intended purposes but must not copy, reproduce, modify, distribute or commercially exploit protected EEESafe content or trade marks without permission, except where permitted by law.

Users retain any intellectual property rights they have in content they submit to the platform. By submitting content for use within a Product Item record, Digital Twin, Marketplace listing, Business Directory entry, Citizen Profile, review or other platform function, you grant EEESafe a non-exclusive, royalty-free licence to host, store, reproduce, process and display that content only as reasonably necessary to provide and operate the relevant platform services and maintain the associated records.

You must have the necessary rights or permission to submit content to the platform and must not knowingly submit material that infringes another person's intellectual property rights.

Metrics, calculations and other information generated by the EEESafe and LocalitEEE platform may be recorded and displayed through the relevant platform functions in accordance with these Terms.

14. Age Restrictions

You must be aged 18 or over to create or operate a participating EEESafe or LocalitEEE account, register a Product Item, use the Marketplace, or participate as a Citizen or other Stakeholder through the platform. By creating or using such an account, you confirm that you are aged 18 or over.

15. Suspension and Termination of Accounts

EEESafe may restrict, suspend or terminate access to the platform where there are reasonable grounds to believe that a user has materially breached these Terms, provided false or misleading information, misused a Digital Twin or safety record, attempted fraud or other unlawful activity, offered a prohibited or unsafe product, seriously misused the platform, or created a material risk to other users or to the security or integrity of the platform.

Where a participant is subject to an EEESafe or UEEESafe certification, verification or other participation agreement, access to the relevant services or participant status may also be restricted, suspended or withdrawn where the participant no longer meets the requirements of that agreement or status.

EEESafe may suspend access while a serious safety, fraud, security or compliance concern is being investigated. Where reasonably practicable, we will inform the user of the reason for the action and provide an opportunity to provide relevant information or correct a remediable issue. We may act immediately where this is reasonably necessary to protect users, the platform or the public, or where disclosure is restricted by law.

EEESafe may remove or restrict listings, platform functions or participant status and may report suspected unlawful or serious safety-related activity to an appropriate authority where reasonably necessary.

Suspension or termination of platform access does not cancel or determine any contract, outstanding payment, liability or dispute between users. Those matters remain between the parties concerned.

A user may close their account using the available account process or by contacting EEESafe. Closure of an account does not necessarily delete Digital Twin history or other records which EEESafe is entitled or required to retain. Personal data will be handled in accordance with our Privacy Policy.

16. Complaints and Dispute Resolution

If you have a complaint about a service provided by EEESafe, your account, verification status or an action we have taken under these Terms, you should first contact EEESafe through our published complaints or support route so that we have an opportunity to investigate and respond.

If a dispute arises between users concerning a product, repair, service, payment, sale, donation or other arrangement between them, the parties remain responsible for resolving that dispute between themselves. EEESafe is not a party to their agreement and does not adjudicate, mediate or arbitrate disputes between users.

Where appropriate, EEESafe may assist communication or provide relevant platform information or records that we are entitled to provide. Doing so does not make EEESafe responsible for resolving the dispute or determining which party is liable.

Where EEESafe is required by law, or has agreed, to use an independent Alternative Dispute Resolution service in relation to a qualifying consumer dispute with EEESafe, information about the applicable ADR service will be provided at the appropriate time.

17. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the use of the EEESafe and LocalitEEE platform are governed by the laws of England and Wales.

If you are a consumer, nothing in these Terms affects any mandatory rights you may have under applicable law, including any right you may have to bring proceedings in another part of the United Kingdom.

If you use the platform for business purposes, the courts of England and Wales will have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms.

18. Cookies

EEESafe and LocalitEEE use cookies and similar technologies in accordance with our Cookie Policy. Information about the cookies and similar technologies we use, their purposes and the choices available to you is provided through our Cookie Policy and cookie consent controls.

19. Accessibility

EEESafe is committed to making its websites, applications and platform services accessible and to making reasonable adjustments where required by applicable law. If you experience an accessibility barrier when using our services, you may contact us through our published contact or support route so that we can consider an appropriate reasonable adjustment.

20. Electronic Communications

If you create or maintain an EEESafe or LocalitEEE account, we may communicate with you electronically about the operation of your account and the services you use. This may include verification and account notices, Product Recall or Safety Alert information, transaction or platform notifications, security information, changes to these Terms and other service-related communications.

You are responsible for keeping the contact information associated with your account reasonably up to date.

Service communications are separate from marketing communications. Marketing will only be sent in accordance with applicable law and your relevant marketing preferences or permissions.

21. Relationship with Other Terms

These Terms govern your general use of the EEESafe and LocalitEEE platform. Where you enter into a separate agreement or accept additional terms for a particular EEESafe or LocalitEEE service, certification, verification, participation arrangement or other specific activity, those additional terms will also apply to that activity.

If there is a conflict between these general Terms and specific terms that you have separately accepted for a particular service or activity, the specific terms will apply to that service or activity to the extent of the conflict.

Our Privacy Policy and Cookie Policy explain how we handle personal data and use cookies and similar technologies. Nothing in these Terms excludes any right or obligation that cannot lawfully be excluded.

22. Changes to These Terms

EEESafe may update these Terms where reasonably necessary, including to reflect changes in law or regulation, safety or security requirements, changes to the platform or services we provide, or to clarify or improve these Terms.

Where a change is material to participating users, we will give reasonable notice through the platform, by email or by another appropriate account communication before the change takes effect, where reasonably practicable.

Changes will apply from the stated effective date and will not retrospectively alter a completed transaction or a separate agreement already entered into, unless that agreement or applicable law permits the change.

If you continue to use the relevant platform services after a notified change takes effect, the updated Terms will apply to that continued use. If you do not wish to accept a material change, you may stop using the affected service or close your account, subject to any existing obligations you have separately agreed.

23. Events Beyond Our Reasonable Control

EEESafe will not be responsible for delay or failure to provide a platform service where this is caused by circumstances genuinely beyond our reasonable control, such as serious disruption to communications or hosting infrastructure, widespread power or network failure, natural disaster, civil emergency, war or a significant external cyber incident.

Where such an event affects our services, we will take reasonable steps to restore or resume the affected service where practicable. Nothing in this clause excludes responsibility that EEESafe cannot lawfully exclude.

24. Prohibited Activities

Users must not use EEESafe or LocalitEEE to:

• list, sell, donate, transfer or otherwise supply stolen, counterfeit, illegal or prohibited items, including controlled substances, weapons or other goods that cannot lawfully be supplied;
• knowingly list or supply an electrical or electronic Product Item that is unsafe, subject to a known Product Recall or Safety Alert, materially misdescribed, or falsely represented as tested, repaired, inspected, certified, compliant or safe;
• misuse a product category, listing, description, image, profile, message or other platform field to advertise, conceal or facilitate another product, service or activity that is prohibited, unsafe or unlawful;
• falsify or manipulate Product Item, Digital Twin, repair, safety, verification, certification or other platform records;
• use the platform for fraud, other criminal activity, harassment, abuse, threats or conduct intended to cause harm to another person or interfere with the security or proper operation of the platform.

A breach of this section may result in action under the Suspension and Termination provisions of these Terms. EEESafe may also remove or restrict relevant content or listings and may report suspected unlawful or serious safety-related activity to an appropriate authority.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the extent necessary, and the remaining provisions of these Terms will continue to apply.

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